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https://careers-sdsurf.icims.com/jobs/18379/front-desk-and-student-experience-coordinator/job?mode=view&mobile=false&width=1000&height=500&bga=true&needsRedirect=false&jan1offset=-480&jun1offset=-420

The L. Robert Payne School of Hospitality and Tourism Management in the College of Professional Studies and Fine Arts is an academic unit encompassing three degrees: a master’s degree; Bachelor’s in Hospitality and Tourism Management and Recreation and Tourism Management; and a minor in Recreation and Tourism Management. The school also encompasses seven programmatic areas of emphasis: Hotel Operations/Management, Restaurant Operations/Management, Meetings and Events Operations/Management, Tribal Gaming Operations/Management, Outdoor Resource Management, Recreation Systems Management, and Sustainable Tourism.

Other important initiatives within the School are: financial development/advancement, community outreach through various workshops and community lecturers, internship and job placement. The school also has a significant presence and programs in China.

Under the direction of the Student Center for Professional Development, the Student Experience Coordinator is responsible for welcoming all students to the Payne School while providing general office support work, performing reception duties and clerical tasks, and serves as a central point of contact for faculty, staff, and visitors.

Responsibilities:

The Administrative Support Assistant is responsible for but not limited to:

Administrative Support 50%

Responsible for basic reception duties such as referring and screening visitors and calls, scheduling meetings and special events, updating student databases; explaining office and or program policies, typing, preparing documents, correspondence and reports; maintaining and tracking records; filing, photocopying, faxing and emailing documents using office support technology and systems such as MS Word, Excel, PowerPoint and Google Office Platform to produce documents and spreadsheets. Performs basic bookkeeping tasks such as processing expense reimbursement and travel forms and purchase orders; assists with calendar management for College Directors; assist with special event preparation, maintain clean & orderly office. Role model hospitality behavior to create warm environment for Payne School students.

Student Center for Professional Development Coordinator 30%

Work with the Associate Director of the Student Center for Professional Development to provide support for all incoming and current students in the Payne School. Distribute a wide variety information to the student body in the form of email, internal social media (Instagram), and other communications methods (Constant Contact). Assist in projects including event development, student trips, and creating marketing collateral to advertise programs. Assist in internship courses and in maintaining internship and student databases in Excel. Oversees Lower Division Advisors to ensure proper reception of prospective students. Welcomes new students, participates in student on boarding and coordinates social events for various subsets of students.

Social Media 15%

Assists with planning and executing external social media postings for storytelling and educational purposes in the Payne School of Hospitality. Works with the Assocaite Director of the Student Center for Professional Development to layout a strategy for social media, identify key platforms, film, edit, and create content to share across LinkedIn, Instagram, Facebook, TikTok and others deemed necessary.

Other Duties and Responsibilities as Assigned 5%

Perform additional duties as directed by Program Director, Internship and Placement Director and Program Coordinator.

Qualifications

Knowledge & Abilities:

Knowledge of basic office support technology systems such as MS Word, Excel, PowerPoint and Google Office Platform
Knowledge of basic English grammar, spelling and punctuation
Knowledge of standard office equipment such as a computer, copy machine, phone and fax machine
Knowledge of the Hospitality industry
Ability to handle multiple phone lines
Ability to plan and coordinate clerical work activities in a proactive and organized manner
Ability to apply independent judgment, discretion and initiative to address problems and develop practical and creative solutions
Ability to display flexibility and handing multiple work priorities and frequent interruptions
Ability to provide a welcoming environment to students and visitors alike
Ability to understand standard office procedures; to operate standard office equipment; to learn office technology systems; to perform basic arithmetic calculations; and typing and keyboard skills
Ability to provide excellent customer service to students and visiting VIPs alike
Ability to report to work on time and interact effectively with co-workers
Ability to understand and follow posted work rules and procedures
Ability to relate well to others within the HTM environment.
Ability to communicate effectively, both orally and in writing
Ability to be well organized, meet deadlines, display detail orientation; possess good judgment and common sense
Ability to demonstrate a high level of cross-cultural sensitivity

Education & Experience:

High school diploma
Previous experience in an office or administrative environment

Preferred Qualifications & Special Skills:

One year of customer service experience
One year of clerical, secretarial or administrative experience
One year experience in the hospitality industry
Previous experience with basic bookkeeping

Additional Applicant Information:

Candidate must reside in California and live in a commutable distance from SDSU at time of hire.
Job offer is contingent upon satisfactory clearance based on background check results (including a criminal record check).
San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer/Title IX employer.
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School of Hospitality & Tourism Management at SDSU

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Front Desk and Student Experience Coordinator