Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Grow with us...

SH Hotels & Resorts, an affiliate of global private investment firm Starwood Capital Group, is a hotel brand management company that operates Treehouse Hotels.

Treehouse was founded on the ideas that inspire a child to build a treehouse. Adventure, independence, cozy spaces and repurposing crafty things are what make a place warm and special. That's why every Treehouse Hotel celebrates found objects, nostalgic tunes, handmade details, and locally sourced treats.

At Treehouse, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming and several food & beverage offerings, Treehouse Hotels are about playfulness and freedom. The first of the brand's portfolio, Treehouse Hotel London opened in November 2019.

Position Overview...

The Front Office Manager is a senior level position a thought leader with a gift for service and an instinct for leadership, whose most important tasks are to ensure the excellence of the entire guest experience, as well as the brand's operational and financial results. They are responsible for overseeing all aspects of the front desk operations at their hotel, including customer service and guest satisfaction.

One more thing: we believe in positive, healthy work environments, no matter what. It'll be your job to foster one that's constantly evolving-improving every employee's work life and giving them a life outside work.

Requirements for Success...

Passionate about hotel operations and guest service with a minimum of 4 years of similar work experience.
A post-secondary diploma or degree would be a plus.
An expert in hotel rooms division operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of 24-hour operations.

About us...

Within Treehouse Sunnyvale, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights. We are about playfulness and freedom.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

Designed by Nature work environment.
Health & Wellness- Competitive Medical, Dental & Vision and EAP Program
Retirement Planning
Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
SH University - Offers team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
Work/Life Balance: Paid Time Off, Holidays
Pay it Forward: Annual 8 hours paid to volunteer & hotel organized volunteer opportunities.
Earth day giving back activities.
Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
Free food on shift in your very own team canteen.

SH Hotels & Resorts is an Equal Opportunity Employer

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$110,000 to $120,000

SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

SH Hotels & Resorts is an Equal Opportunity Employer

SH Hotels and Resorts

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Front Office Manager