The role:

The Director of Sales is responsible for leading the sales team to drive revenue growth and expand market reach. This role oversees both field sales professionals and the Call Center Manager, ensuring a steady pipeline of high-quality leads to support sales objectives. While marketing strategy falls under the General Manager, the Director of Sales collaborates closely with the marketing team to align efforts and maximize lead generation.

This position requires a strong in-office presence with regular engagement in the field, including ride-alongs and hands-on sales coaching to develop and support the team.

Why Join Us?

As a rapidly growing home services company in the Greater Seattle market, we are investing in leadership that will drive our next phase of expansion. The Director of Sales plays a crucial role in our long-term success by aligning revenue growth with operational excellence. If you're a proven leader looking for an opportunity to transform a high-growth business, we want to hear from you!

Benefits:

Competitive compensation: $160,000 - $240,000 + bonus
Weekly pay: Every Friday.
Start earning PTO immediately.
Great medical benefits, including dental, vision and life insurance.
Generous 401K Company match.
6 Paid holidays.
On-going technical and sales development training from the best in the business.
Gain a family! We do a lot more than just work together. You will come to love our company outings; casual office environment and you will build life-long friendships.

Key Responsibilities:

Sales Leadership & Strategy

Develop and execute a strategic sales plan to achieve 15% YoY revenue growth.
Implement a structured sales process to improve lead conversion and close rates.
Ensure strong alignment between sales, call center operations, and field execution.
Work with the General Manager and Operations to balance capacity planning with revenue targets.

Call Center & Sales Team Management

Directly oversee and manage the Call Center Manager, ensuring that inbound and outbound efforts generate high-quality leads for the sales team.
Provide ongoing coaching and development to call center and sales staff to improve appointment setting and close rates.
Maintain a strong presence in the office and field, conducting ride-alongs and hands-on coaching to improve individual and team performance.

Team Development & Performance

Recruit, train, and retain a high-performing sales team.
Utilize industry-standard KPIs to monitor sales performance and implement continuous coaching.
Develop and enforce accountability measures to ensure team members hit and exceed quotas.

Customer Acquisition & Retention

Collaborate with marketing on lead generation strategies while ensuring the sales team effectively capitalizes on opportunities.
Analyze customer trends and feedback to refine pricing, promotions, and service offerings.
Foster strong customer relationships to drive long-term retention and upsell opportunities.

Data & Performance Metrics

Monitor sales funnel performance, conversion rates, and revenue trends.
Leverage CRM tools and data analytics to drive informed decision-making.
Work closely with Finance to ensure sales targets contribute to company profitability goals.

Key Performance Indicators (KPIs):

Revenue Growth: Achieve 15% YoY increase in total revenue.
Sales Conversion Rates: Improve lead-to-sale conversion rates.
Customer Acquisition & Retention: Increase new customers and drive repeat business.
Call Center Contribution: Improve lead quality and conversion from call center appointments.
Sales Team Performance: Maintain quota attainment across all sales reps.
Upsell & Cross-Sell Success: Improve average ticket size and revenue per customer.

Job Requirements:

Bachelor’s degree in Business, Sales, Marketing, or a related field.
7+ years of experience in sales leadership, preferably in a service-based industry.
Proven track record of achieving and exceeding revenue growth targets.
Experience managing both inside and outside sales teams..
Strong background in coaching, mentoring, and developing high-performing sales teams.

South West Plumbing is an equal opportunity employer. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, veteran status, physical or mental disability, marital status, and other protected groups or activities, in compliance with all applicable federal and state laws.

South West Plumbing, Heating, Air, and Electric

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Director of Sales