Summary:
We are a busy, family-owned, heating and air-conditioning company looking for someone who is reliable, self motivated, a good multitasker, detail-oriented and can work in a fast–paced, sometimes stressful, environment. There is great potential for increased responsibility and salary increases based on performance. This is a full-time position, working hours vary between 8 AM and 5 PM Monday through Friday and may require occasional work on Saturdays, longer hours, and some flexibility in hours may be needed, depending upon business needs.

Primary Responsibilities:
- Promptly receive and enter leads into our company software "Workiz"
- Answer phones professionally, ensuring a positive and welcoming experience
- Schedule service appointments
- Interact with clients, tenants and vendors with excellent customer service.
- Regularly review and analyze the daily schedule and work in progress
- Oversee jobs to ensure technicians' accuracy
- Communicate with office manager, office staff, owner and technicians
- Coordinate schedule and send leads to technicians
- Follow up on estimates prepared for customers
- Follow up with technicians regarding parts to order
- Receive and apply payments to invoices
- Read company emails and respond accordingly
- Filing paperwork
- Perform other job-related duties as assigned.

Requirements:
- Previous office experience
- Strong organizational skills and attention to detail
- Basic knowledge of computers, accounts receivable/payable skills
- Good understanding of the greater Los Angeles area.
- Proficiency in various digital tools and technologies to complete job tasks.
- Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills
- Must be punctual, reliable and proactive
- Spanish speaking is a plus but not required
- Experience in the construction and/or HVAC industry a plus!

Please send us your resume, including your phone number, and we will call you to schedule your interview.

Southwest Heating & Air Conditioning Inc

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