Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

The National Service Manager is responsible for leading and optimizing service operations across the organization, ensuring timely, high-quality support for customers and internal teams. This role focuses on service execution, process improvement, and customer satisfaction, driving efficiency and consistency in service delivery nationwide.

The role requires close collaboration with supply chain, customer support, field service teams, and logistics to enhance response times, streamline service workflows, and improve parts availability. The National Service Manager will oversee service performance, implement best practices, and leverage technology to improve customer experience and operational efficiency.

Responsibilities

Develop and execute national service strategies to improve efficiency, response times, and customer satisfaction.
Oversee and optimize service workflows, including service requests, dispatching, and parts availability.
Implement best practices for service delivery, ensuring consistency and adherence to performance standards.
Collaborate with supply chain and logistics teams to improve parts forecasting and reduce service delays.
Lead service training programs to enhance technical proficiency and customer service skills across teams.
Monitor service metrics, analyze trends, and drive continuous improvement initiatives.
Establish strong partnerships with internal teams, including customer support and field operations, to align service objectives with business goals.
Ensure compliance with safety regulations, service standards, and company policies.
Implement technology solutions, such as service management software and automation, to enhance efficiency.
Manage escalations, resolve complex service issues, and drive customer-focused solutions.
Develop workforce planning strategies to optimize staffing, scheduling, and resource allocation for service teams.
Lead service teams by providing coaching, performance feedback, and career development opportunities.
Partner with vendors and suppliers to ensure timely availability of service parts and materials.
Maintain service documentation, reporting, and compliance records.

Qualifications

5+ years of experience in service operations, field service management, or supply chain-related service roles.
Strong understanding of service management, customer support, and operational efficiency best practices.
Experience with service management software, CRM systems, and data analysis tools.
Knowledge of inventory planning, logistics, and supply chain processes related to service operations.
Excellent leadership, communication, and problem-solving skills.
Proven track record in process improvement, change management, and cross-functional collaboration.
Familiarity with Lean, Six Sigma, or other process optimization methodologies preferred.
Ability to manage multiple projects, prioritize tasks, and work in a fast-paced environment.
Strong customer service orientation and ability to build relationships across teams.
Experience leading geographically dispersed teams is a plus.

Physical Demands

Requires extended periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward
Ability to stand for entire shift on concrete floors
Ability to regularly lift up to 50 lbs without assistance and 50+ lbs with assistance
Ability to work in a non-climatically controlled environment throughout the year
Ability to work safely in a warehouse environment
Ability to work alone and self supervise
Ability to operate office equipment including computers and determine accuracy of work
Ability to interact with co-workers and participate in meetings
Ability to transport materials and equipment to complete assigned job tasks (up to 50lbs frequently unassisted)
Able to hear alarms and commands from a distance
Able to use ladders and step stools to access materials
Able to operate a forklift, and push and pull hand carts and hand trucks
Able to read labels and identify symbols

DISCLAIMER

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate's salary history will not be used in compensation decisions.

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

Recruiter:
Tommy Carmichael (Thomas.Carmichael@sunrun.com)

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:
$76,415.98 to $101,887.97

Sunrun provides a variety of benefits to employees, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). Other rewards may include annual bonus eligibility, based on both company and individual performance, as well as short- and long-term incentives and program-specific awards. Compensation decisions will not be based on a candidate's salary history. Please note: Employee benefits do not apply to our Fusion and Street Sales roles, which are 100% commission-based, (1099-NEC) positions.

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.

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