Superior Court of California, County of Contra Costa

Announces an open recruitment for:

Information Systems Technician I

Salary Range: $69,058.08 - $88,137.50

Final Filing Date: 5:00 pm on Monday, September 16, 2024

The Court is conducting an open recruitment to fill an Information Systems Technician I position. This role operates under the direction of the Chief Information Officer and is crucial for providing IT support aligned with contemporary ITIL (Information Technology Infrastructure Library) standards.

The Information Systems Technician I will deliver technical support and training to end-users on enterprise, client/server, and desktop computer systems and networks. The incumbent will be responsible for installing, maintaining, and troubleshooting computer hardware and software, providing help desk support, and ensuring optimal system performance.

Only applicants who meet the minimum qualifications by the final filing day may apply. An eligibility list will be established as a result of this recruitment and may be used to fill other Information Systems Technician I vacancies that become available. Regular and punctual attendance is essential.

Duties that may be assigned include, but are not limited to, the following:
End-User Support: Provide first-line technical assistance for hardware, software, and network-related issues. Resolve level one incidents and requests, escalating complex issues as necessary.

Training and Documentation: Conduct training sessions and create instructional materials to enhance user proficiency in computer systems. Ensure all documentation is aligned with ITIL best practices.

System Monitoring and Reporting: Monitor systems and infrastructure for performance, availability, and security. Generate and analyze reports to proactively manage system health.

Customer Interaction: Maintain professional communication with end-users, ensuring issues are addressed in a timely and effective manner. Follow up to confirm issue resolution and gather feedback for continuous improvement.

Collaboration: Work closely with other IT staff and Operations, including network and systems administrators, to coordinate the resolution of technical issues. Installation of proprietary software and hardware.

Miscellaneous: Other duties as assigned, such as assist in the implementation of IT projects and initiatives as required.

Ideal Candidate:
The ideal candidate will possess a strong understanding of ITIL principles, particularly in incident management, service request management, and problem management. They should be proficient in:

IT Systems Knowledge: In-depth knowledge of personal computer hardware, software, LAN/WAN infrastructures, and operating systems (e.g., Windows 10/11 OS).

Technical Communication: Ability to clearly communicate technical information to non-technical users and document procedures according to ITIL guidelines.

Problem Solving: Skilled in diagnosing and resolving technical issues, with the ability to assess system failures and implement corrective actions.

Training and Support: Experience in delivering end-user training and support, with a focus on improving user experience and system utilization.

Adaptability: Ability to quickly learn and apply new technologies and adapt to changing work environments.

Minimum Qualifications:
Education: High school diploma, GED, or high school proficiency certificate. A bachelor’s degree in computer science, information systems, or a closely related field is desirable. Relevant work experience may be substituted for the educational requirement on a year-for-year basis.

Experience: 1-2 years of job-related experience with demonstrated competence in IT support.

Licensing: Possession of a valid California driver’s license.

Application Process:
Interested individuals must complete a court application on-line and must provide a valid email address. Only applications submitted electronically by 5:00 pm on Monday, September 16, 2024, will be considered. To apply go to: https://cc-courts.org/opportunities/opportunities.aspx . All communications will be via email. Please add contracosta.courts.ca.gov and government.jobs.com to your email address book to ensure delivery of emails. For additional information email: jobs@contracosta.courts.ca.gov or call Human Resources at 925-608-2606.

Depending on the number of applications received, an application evaluation committee may be convened to review and evaluate each candidate’s application package, and those deemed best qualified will be invited to an oral interview. The court reserves the right to revise this process in accordance with the Court Personnel Plan and accepted selection practices.

Applicants with Disabilities: Reasonable accommodations will be made so applicants with disabilities may participate in the recruitment process. Please advise Superior Court Human Resources of special needs in advance. The Court is an equal opportunity employer. The Court provides equal employment opportunity at all times and does not discriminate in accordance with applicable law.

Superior Court of California, County of Contra Costa

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Information Systems Technician I