About the role

What Makes Verbit Unique?

Verbit’s team is committed to putting our customers’ words to work! Join a team of 500 incredible individuals who share a vision of making all video and audio content accessible to people with disabilities and more actionable and engaging for everyone. Verbit’s in-house, AI-based solutions take live and recorded audio and video to the next level. We do more than just provide the best captioning, transcription, translation and audio description - we offer helpful insights through Generative AI and other features on top of these tools. With Verbit, our 3,000 customers globally can make the most out of their content, events and conversations. Leading universities, corporations, legal agencies and media entities benefit from Verbit’s customized offerings and verbal intelligence platform which is built for the needs of speech-intensive industries.

Verbit is a double unicorn company with remote work opportunities and offices in Pittsburgh, Tel Aviv and Kyiv. Join our journey as we take all verbal information to the next level.

Do You Have Verbit DNA?

Verbit’s people are committed to “winning together” through constant collaboration to have an impact on the world. They share a “do good” mentality and apply it daily in their work.

We’re a group of:

● Tech-savvy individuals who are always open to more growth and learning opportunities

● Adaptable and flexible people who thrive in a fast-paced, startup environment

● Creative minds who rethink and question how to outperform past results

● Effective communicators who can promote and represent Verbit’s tech and brand

If this sounds like you, keep reading.

We’re currently looking for a goal-oriented, driven and passionate Partner Technical Services Manager, to become a key player on our Customer Success team and work closely with the Director of Strategic Partnerships.

Responsibilities Include:

Partner Relationship Management: Build strong relationships with clients, acting as their primary technical point of contact.
Pre-Sales Support: Assist the partner sales team during pre-sales processes by acting as the focal point for technical queries and demonstrating product capabilities. Working as liasion across multiple departments in the organization including Development and Product.
Post-Sales Support: Provide ongoing technical assistance after the sale, ensuring satisfaction.
Product Training: Train partners on effective product usage and best practices.
Feedback Loop: Gather and relay partner feedback to our development teams for continuous improvement.
Performance Monitoring: Track product performance and identify areas for enhancement.
Solution Identification: Analyze partner needs and recommend upgrades or additional features.

Required Knowledge, Skills, and Abilities:

Technical Acumen: Solid understanding of digital technologies, software tools, and front-end development.

Effective Communication: Excellent verbal and written communication skills to explain technical details to non-technical audiences.
Analytical Thinking: Strong problem-solving abilities to address client challenges.
Customer-Centric Approach: Ability to grasp client needs and provide timely solutions.
Business Awareness: Understand the intersection of technical requirements and business goals.
Mandatory proven work experience as a Technical Account Manager, minimum 5 years of applicable experience.

The Ideal Candidate:

● 5+ years’ experience in Technical Account Management, Professional Services or Customer Success positions (Preferably in SaaS)

● Relevant BA/BS degree and/or relevant work experience

● A proactive problem-solver, multi-tasker that can perform effectively under pressure

● Ability to understand partner requirements, and tailor-fit product capabilities accordingly

● Technical orientation - a must

● Positive work ethic, ambitious and passionate attitude

● Strong quantitative and analytical skills

● Great presentation skills

● Excellent verbal and written communications skills

● Comfortable with conducting business via phone and email

● Some travel may be required

Verbit

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Partner Technical Services Manager