Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.

As Location Manager, you will lead and oversee operations of our San Francisco yard, including team development, fleet management, customer relationships, safety compliance, and financial performance. This hands-on role requires a strategic and adaptable leader with a focus on people, processes, and partnerships. Reporting to the VP of Operations, you'll play a key role in driving Zūm's mission and growth in San Francisco.

This position will be onsite located at our San Francisco location.

Responsibilities:

The Location Manager will be responsible for the entire operation including fleet, team, training, P&L management and customer relations
Be an integral part of developing an operational plan which meets the needs of our customer requirements per the contract
Serve as the head liaison with the union
Establish customer and stakeholder relationships, exceeding all expectations
Utilize the Zum IT infrastructure, ensure a balanced scorecard (KPI's) is exceeded in all areas and shared with the stakeholders
Work with the relevant teams, spearheading a behavioral safety culture for all employees and beyond
Develop and coach Zum employees to be our next tier of leaders
Full P&L accountability
Multi-site accountability within the respective district

Essential Functions:

Works with Human Resources, Recruiting and Safety to strategize and implement hiring needs
Work with the Shop Manager to ensure fleet readiness at all times
Maintain accurate fleet inventory to include State, Federal, RFP requirement needs, insurance mandates, and Zūm requirements
Oversight of the Safety Department ensuring compliance with State, Federal, RFP requirements and record keeping
Oversight of daily operations
Ensure compliance with accident and incident reporting procedures
Review all incident reports and submit as applicable
KPI monitoring and performance
Maintain an operation's facility that is organized, safe, clean and efficient
Oversight of Field Trip/Charter process, route awards and execution of Field Trips
Work collaboratively with the payroll department ensuring timely and accurate payroll processing while investigating and remedying any discrepancies

Requirements

5+ years of operational leadership, preferably within logistics, transportation, or related fields
Demonstrated success in building and managing teams, within a unionized environment
Proven experience managing safety protocols and compliance
Strong financial acumen with experience in P&L management
Ability to adapt in a fast-paced environment and take a hands-on approach when necessary
Familiarity with collective bargaining agreement (CBA) as the guideline for employee management

Why Join Zūm?

Growth Opportunities: Zūm is expanding rapidly, and we're committed to developing our employees' careers.
Make an Impact: Work on meaningful projects that make a positive difference for students, families, and communities.
Inclusive Culture: We value diverse perspectives and foster an environment where everyone is encouraged to bring their whole selves to work.
Competitive compensation and benefits: Competitive salary range, Health, dental, and vision insurance, 401(k) with company match, and paid time off and holidays

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.

Zum Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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