Job Title: Director, Ticketing
Reports to: General Manager
Contract type: Permanent, full-time
Hours: Mon-Fri as required, weekends and holidays as needed
Location: Southern California
About Diamond Baseball Holdings:Diamond Baseball Holdings (DBH) oversees operations for 41 Minor League Baseball teams across North America. Focused on delivering innovative and fan-centric experiences, DBH is committed to supporting its teams in achieving success both on and off the field.
Position Overview:Diamond Baseball Holdings is seeking a highly motivated, well-organized, and results-oriented sales leader to oversee ticketing strategy and operations for three Minor League Baseball teams: the Rancho Cucamonga Quakes, Inland Empire 66ers, and Ontario Professional Baseball Club. This regional Director, Ticket Sales role will be instrumental in building and executing short-term and long-term ticket revenue, attendance, and retention strategies across multiple markets. The position will report to and collaborate with the General Managers of each team.
Essential Duties and Responsibilities:- Strategic Ticketing Leadership: Develop, implement, and execute the ticket sales strategies for the three teams, aligning them with organizational goals for revenue growth, attendance, and retention.
- Sales Execution: Actively maintain and grow a personal book of ticket sales business while supporting the overall team's sales efforts.
- Sales Team Leadership: Identify, recruit, hire, train, and lead sales teams across the region, fostering a high-performing and dynamic sales environment.
- Performance Management: Evaluate daily activities of the sales teams and provide regular feedback, training, coaching, and leadership through consistent reviews and performance tracking.
- Sales Process Optimization: Guide team members through every stage of the sales process, from prospecting and qualifying potential clients to presenting solutions and closing sales.
- Campaign Effectiveness: Measure and analyze the success of sales campaigns and offerings, recommending and implementing adjustments for continuous improvement.
- Community Engagement: Build and cultivate relationships within the communities of Rancho Cucamonga, San Bernardino, and Ontario to drive ticket sales and create a robust sales pipeline.
- Client Relationship Management: Utilize client feedback to enhance offerings, address concerns, and strengthen communication to improve customer retention and satisfaction.
- Partnership Development: Represent the teams at community events, identifying key relationships and partnerships that support ticketing growth and organizational visibility.
- Industry Awareness: Stay informed on industry and league trends to bring fresh ideas and insights that improve the ticket sales portfolio for all three teams.
- Cross-Team Collaboration: Work closely with the General Managers of each team to align ticketing initiatives with broader team and organizational strategies.
- Other Duties: Perform additional tasks as assigned by senior leadership.
Minimum Qualifications:- Education: Bachelor's degree in Business, Marketing, Sport Management, or a related field.
- Experience:
- At least 4+ years of ticket sales or other B2B/B2C sales experience.
- Minimum of 2+ years in a sales leadership role, including hiring and developing staff.
- Skills and Attributes:
- Proven ability to build, develop, and retain high-performing sales teams.
- Exceptional organizational and time management skills, with the ability to prioritize and lead multiple projects in a fast-paced environment.
- Strong interpersonal and communication skills, both verbal and written, with the ability to engage stakeholders at all levels.
- A creative and innovative mindset, with a willingness to take calculated risks and drive continuous improvement.
- A team-first mentality with high personal accountability and integrity.
- Ability to build and maintain strong relationships both internally and externally.
- Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays, to meet the demands of the role.
Location:This position is based in Southern California and requires regular travel between Rancho Cucamonga, San Bernardino, and Ontario.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:- Where are you currently located? If not in Southern California, are you willing to relocate for this role?
- What are your compensation expectations for this position? Please provide a range.
- Do you have at least 3 years of experience leading a ticket sales department within the sports or entertainment industries?
