Greet prospective residents and qualify by covering all criteria (ask questions, utilize completed guest cards,
etc.).
• Immediately record all telephone and in‐person contact with current, past, or prospective residents on
appropriate reports.
• File and maintain completed guest cards according to established procedures.
• Inspect model units EVERY morning prior to first walk through (available “market ready” units) upkept- mints
stocked- radios working and communicate related service needs to Property Manager.
• Lock and close up models at the end of everyday and communicate related service needs to Property Manager.
Job Description-Leasing Consultant
• Demonstrate knowledge of community and apartment/model units and apply product knowledge in addressing
residents’ needs by communicating the features and benefits; close the sale.
• Have prospective residents complete application and secure deposit in accordance with the company procedures
and Fair Housing requirements.
• Update availability report and process applications for approvals (i.e. credit check, rental history, etc.).
• Ensure applications are processed (i.e. validation of required supporting documents, signatures and
initials) in a timely manner.
• Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
• Ensure apartment unit is ready for resident to move‐in on agreed date.
• Immediately follow up with prospective residents who did not close and attempt to close sale again. If unable to
help prospective resident, refer them to sister communities to meet prospective resident’s needs.
• Secure new residents’ signature(s) on appropriate paperwork prior to move‐in. Orient new residents to
community.
• Assist in monitoring renewals.
• Distribute and follow‐up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all times.
