General Summary:
William Temple House Thrift Store Truck Drivers work as part of a team to maximize daily sales. Our Drivers provide excellent customer service for our Donors during the scheduling and pick up of donated merchandise. The Drivers deliver the merchandise to the Store and move it to the appropriate processing or selling area. Nothing is more important than the contact you have with each donor. As a staff member of the William Temple House Thrift Store, you represent the William Temple House agency, in many instances you will be the first contact the donor has had with our agency. You will be called upon to convey the agency mission to customers and donors. Truck Drivers must be team players, hard workers, in good physical condition and have a positive attitude. The Truck Driver is expected to read, sign and follow the William Temple House Truck Driver Policy.
Duties and Responsibilities:
Set-up Pickup Requests for Donors
• The Truck Driver will answer pages for donation scheduling. They are expected to treat every donor courteously, being helpful to individual donor needs. The Driver is responsible for knowing what items we do not accept and offering alternatives to the donor for items that we are unable to take.
Setting the Pickup Schedule for the Truck:
• The Truck Driver is responsible for setting the truck schedule for daily pickups using one-hour windows. The Driver should take into consideration the donors need when making the schedule. The Truck Driver calls the donor at least one day before the pickup to let them know the one-hour window that they can expect the truck. If the Driver is running late, they will contact the donor with a revised pickup time. When making the truck schedule the Driver should be conscious that they will need time in the morning to remove sold items from the selling floor and that they need to plan enough time to unload the truck and place items in their appropriate area between pickups. After setting the truck pickup schedule the Driver should follow that schedule. Any changes should be reported to the supervisor. There are no unscheduled stops.
Pick-Up Donations at Donor’s Homes:
• The Truck Driver is responsible for picking up donations from donor’s homes. This is the main duty and safety, and good customer service are the key ingredients for success. The Truck Driver moves the items from the home to the truck using care to not damage anything in the donor’s home or damage the item being donated.
• If the donor has items that we do not take or items in poor conditions the Truck Driver must tactfully explain why we cannot take the item and offer any alternatives that may be available to the donor.
• The Driver collects the truck fee and records the fee on the log at the store. They also provide all donors a tax receipt.
• Truck Drivers should not enter the home if the donor requires that they take off their shoes (safety) or if there is no adult present at the home. The donor or a representative of the donor must be present at all pickups.
• Truck drivers work in pairs and rarely will do a pickup alone. There should be two drivers on the truck any time a pickup is at a donor’s home.
• The Driver will log the truck mileage at each stop and make comments on items that they did or did not take.
Delivery of Items to the Thrift Store:
• The Truck Driver delivers the items to the store and takes them to their appropriate processing area. The Driver’s job is to help the store staff work efficiently and should take care to place items in appropriate locations.
• When furniture is being delivered, the Drivers will first remove sold furniture from the selling floor to allow space for the new arrivals to be placed on the floor in appropriate locations. The Driver should notify a supervisor any time un-priced items have been placed on the selling floor. If trained the Truck Drivers should price the furniture items with a partner.
Agency Pickups/Deliveries:
• The Truck Drivers will have regular pickups, special pickups, and work to do for the William Temple House. Regular pickups usually involve obtaining and delivering food from the Food Bank or other locations. Special work for the House will involve special pickups, moving items located at the House or other jobs that the Store Management or House Management deem fit for the Drivers.
Record Keeping and Deposits:
• The Truck Drivers collect Pick-Up Fees from donors and are responsible for filling out the Truck Fee log and giving the fees to a supervisor.
• The Driver provides all donors with a tax receipt.
• The Driver will regularly be asked to drop the Store deposit and get change for the store. The Driver is responsible for the deposit at this time and should go directly to the bank and return change immediately to the store.
• The Driver is responsible for keeping the Truck Mileage Log and the Maintenance Log for the truck current and letting the Director or Assistant Director aware of any maintenance/safety issues on the Truck.
Working in the Store:
• If the truck schedule is not full for the day the Truck Drivers work in the store. This may involve (but is not limited to) minor repair work, cleaning, pricing, stocking, cashiering, accepting donations, moving furniture, loading furniture and general customer service.
Qualifications & Skills:
• All employees who are in a driving position are required to maintain a valid Oregon Driver’s License. The company will verify each driver records prior to employment and whenever else necessary during employment.
• One year experience in a high-touch customer service position, preferably retail or food service, with verifiable employment references
• Must have good communication skills, be enthusiastic, and be experienced in customer service and driving larger vehicles
• High school graduate or possessing an equivalent GED certificate. Any satisfactory equivalent combination of experience and training which ensures the ability to perform the work may substitute for the above.
• Skill reading maps, Thomas guides, using GPS systems, or a good knowledge of the Portland Metro area is helpful.
Work Environment:
The Truck Driver is exposed to a variety of environments during their typical workday. Their time is divided between a retail store environment, inside of a truck and in a variety of people’s homes.
The Store is a noisy and busy enterprise. When in the store the Driver will work directly with customers, donors, staff, volunteers and other stakeholders. The Driver will also work in a processing area and will be exposed to dust and other allergens.
While the truck is doing pickups, the Driver will be exposed to weather changes, driving hazards and periods of sitting. When entering donor’s homes, the drivers will be exposed to dust and other allergens.
William Temple House is a diverse, inclusive, and equitable organization where all employees, volunteers, and clients, whatever their gender identity, race, color, ethnicity, national origin, age, sexual orientation or identity, education, disability, or socio-economic status, are valued and respected.
Physical Demands:
• This job requires extensive lifting and using hand-trucks and dollies. It requires a great deal of strength, stamina, and attention to safety. All employees are required to watch safety videos on proper lifting each year.
• There is regular lifting (over 50lbs), twisting, bending and kneeling. The employee will occasionally be required to sit, climb ladders, crouch, stoop, crawl, climb, or balance.
• Employees will regularly be required to use hands to handle, feel objects, reach with hands and arms, hold and carry items in front of their body and over their head; talk and hear.
• Vision abilities required be the job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
• The drive will work in a variety of temperatures and weather conditions.
• The Driver must be able to navigate stairs and do so carrying objects.
The above statements are intended to describe the general nature and level of work being performed by employees in the job position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees with this title.
When duties and responsibilities change and develop, the job description will be revised and subject to changes as necessary.
This is an hourly, non-exempt, full-time position. The starting rate is $18.86 per hour. This position is eligible for PTO (Paid Time Off), Benefits including Health, Vision, and Dental and designated holidays.
No phone calls, please.
Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, gender identity, sexual orientation, genetics, veteran’s or other legally protected status. In addition to federal law requirements, Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
