The LPGA is committed to being the global leader in women's golf and to use our unique platform to empower, inspire, and advance opportunities for girls and women, on and off the golf course.
At the LPGA our identity is shaped by our core values: equity and fair play, inclusion, integrity, excellence, and leadership. We prioritize equity and fair play, fostering an environment where every individual experiences equal respect and opportunity. Inclusion is integral to our culture, celebrating diversity as a source of strength. We are unwavering in our commitment to excellence. From the professionals on the course, to the employees behind the scenes, we strive for the utmost performance and achievement. Leadership is not confined to titles but is a shared responsibility at every level, empowering individuals to lead with vision and contribute to our overarching mission.
JOB SUMMARY We are seeking an experienced and results-driven
Senior Manager of Membership to lead and manage the growth and engagement of our international member base. This position will play a critical role in developing and executing strategies to attract, retain, and engage members while ensuring a high level of satisfaction and engagement with our services.
ESSENTIAL DUTIES AND RESPONSIBILITIESMembership Strategy & Growth:- Lead the development and execution of a comprehensive membership strategy aimed at driving membership growth, retention, and engagement across multiple regions, demographics and all levels of membership.
- Manage and assess membership programs like Member Get a Member and Join Now for effectiveness.
- Analyze market trends, competitive landscapes, and member feedback to inform membership growth strategies and opportunities for expansion.
- Design and implement innovative campaigns to attract new members, including both individual and organizational memberships.
- Collaborate with cross-functional teams to ensure alignment of membership initiatives with organizational goals.
Member Engagement & Retention:- Develop and implement strategies for member engagement, ensuring members feel valued and connected to the organization through events, content, and exclusive offerings.
- Track and measure member satisfaction through surveys, feedback mechanisms, and data analytics to identify areas for improvement.
- Lead efforts to improve member retention rates by analyzing membership lifecycle data.
Membership Operations:- Manage the day-to-day operations of the membership department, ensuring efficient processes for onboarding, renewals, and member communications.
- Oversee the membership database, ensuring data integrity and smooth integration with other organizational systems (e.g., Golf Genius, Virtual Community etc.).
- Collaborate with the Chapters team to ensure natural integration within the department.
Leadership & Team Management:- Supervise and mentor the Coordinator of Member Relations, providing leadership, coaching, and support to ensure high performance and professional growth.
- Collaborate with marketing, communications, and events teams to ensure alignment of membership messaging and initiatives across all touchpoints.
- Serve as a point of contact for senior leadership on membership-related matters, providing insights and strategic recommendations to drive growth.
QUALIFICATIONS- Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience).
- 5+ years of experience in membership management or a related field, ideally within an international or global membership organization
- Strong leadership and team management experience, with a proven track record of mentoring and developing staff
- Experience in creating and executing membership growth and retention strategies in a global context.
- Excellent interpersonal and communication skills, with the ability to engage and build relationships with members, stakeholders, and cross-functional teams
- Proficiency in membership management software and analytics tools.
- Strong project management skills with the ability to handle multiple priorities and work effectively in a fast-paced environment
- A passion for delivering exceptional member experiences and a commitment to the organization's mission and values
- Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future.
- Ability to travel 6-8 weeks annually
The LPGA offers a hybrid schedule with 2-3 days in office each week, competitive salary and benefits package that includes, medical, dental, vision, life, and disability insurance, paid time off, 401(k) with employer match, golf and fitness center privileges, access to all of our events, and many other great benefits to all full-time employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:- Are you presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future?
- This position is hybrid, a mix of in office and remote. Are you willing to relocate if not already in Central Florida?
- Please tell us more about your experience and passion relating to the role.
- How many years of experience in membership management or a related field, ideally within an international or global membership organization, do you have?
- What are your salary requirements?
- Do you have people leadership and team management experience?
