Monroe Group is looking for a Director of Operations to join our team!
We are seeking a Director of Operations who can manage our portfolio in the Western, U.S., which consists of affordable PBS8/LIHTC apartment communities.
OUR IDEAL CANDIDATE has 15+ years' experience in Affordable Housing Apartment Operations. Is a dynamic leader, possessing the ability to motivate and lead teams. Is fully competent with all phases of financial and variance reporting. Has a strong background in Project Based Section 8/ LIHTC. strong knowledge of HUD regulations and proficient in MS Office (Word, Excel), knowledge of Google Apps (Gmail, Sheets, Docs, Drive), and Property Management-related software, i.e., Real-Page / OneSite suit of products.
Job Summary:
The primary responsibility of the Director of Property Operations is to implement property management strategies and initiatives in accordance with established goals and objectives. In this capacity, the Director of Property Operations will oversee the day-to-day operational activities for all properties within their affordable housing portfolio and ensure that all personnel under their supervision are fully supported, trained, and embrace Monroe Group’s mission to achieve and maintain the highest standards of professional property management and to improve the communities in which we operate.
Strategic Planning:
- Working closely with the Vice President to refine and implement property management strategies that best support and promote the Monroe Group’s mission. Provide leadership and guidance to staff, ensuring that established goals of the strategic plan are met.
- Identify strategic and tactical initiatives to maximize the portfolio's operating efficiency and financial performance. Advise the Vice President on new and innovative operational advancements and make recommendations regarding key company planning issues.
- Provide leadership and guidance to create and maintain professional and supportive environments at all properties within the portfolio, ensuring that all communities embrace Monroe Group’s mission that all people, regardless of their financial situation, age, or abilities, deserve to live in quality and safe homes and communities.
Annual Budgeting and Forecasting:
- Oversee the preparation and management of annual operating and capital budgets for all housing operations and facilities.
Operational Excellence:
- Ensre that standardized procedures, policies, and training programs are developed and consistently implemented throughout the portfolio to achieve regulatory compliance with all local, state, and federal housing authorities and regulatory agencies. Where necessary, facilitate and document process improvement changes.
- Partner with the Director of Compliance to ensure compliance with applicable property programs, such as Project-Based Section 8 and Low-Income Housing Tax Credit (LIHTC).
- Responsible to ensure sites are MOR & NSPIRE ready.
- Set overall operational and financial goals and objectives for each property within the portfolio, develop reporting mechanisms to hold Managers accountable for their portfolios' operational performance, develop organizational capacity, and instill a model of teamwork among and between workgroups.
Team Dynamics and Individual Staff Development:
- Creating a cohesive and dedicated team, mentoring and training staff by facilitating leadership development and growth opportunities. Direct supervision of the Regional Property Managers.
- Provide informed input with respect to teams for the operating budget review.
Examples of Specific Job Activities
- Oversee the tracking, reporting, and monitoring of strategic and operational goals.
- Conduct formal bi-annual inspections of all facilities, with more frequent inspections as needed for operationally challenged properties.
- Review Monthly Financial Reports, track variances, and ensure a smooth recovery.
- Conduct regular reviews of performance goals and develop property-specific strategic plans for enhanced operational performance where necessary.
- Act as a liaison with local, state, and federal housing authorities and agencies and participate in meetings and inspections with owners, investors, government agencies, and residents as necessary.
- Working closely with the Asset Management Director to monitor maintenance services to ensure quality, timely, and cost-effective delivery.
- Responsible for the development and support of training and staff development.
- Review and submit approvals for purchases and/or contractual services per stipulated amount.
- Develop/manage annual operating and capital budgets.
- Assist in determining appropriate staffing levels, hiring, and training of staff.
- Develop and foster relationships with key clients, industry and trade associations, government representatives, public service organizations, customer groups, and vendors as necessary to manage the portfolio overall while also addressing program and funding issues associated with our housing operations.
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- A minimum of 15 years' experience of progressively responsible experience in property management, with working knowledge in affordable housing.
- A minimum of 15 years in a management role and experience.
- Proven leadership skills, with the ability to plan and manage change.
- COS designation required.
- Experience with the development and oversight of complex budgets.
- Strong organizational development skills with the ability to align goals with projected growth
- Strong computer skills, including knowledge of property management software.
- Excellent verbal and written communication skills.
- A proven record of providing excellent internal and external customer service.
- Travel to all sites required; valid driver’s license and vehicle required
PREFERRED QUALIFICATIONS:
- MBA or master's level degree from an accredited college or university.
- Advanced knowledge of affordable housing programs and experience utilizing One-site.
