Start your career in property management
Works as part of a team to provide day-to-day management of the property and its community including tenancy administration to promote and maintain an excellent resident experience in order to achieve occupancy and retention goals.
JOB DESCRIPTION- FULL-TIME
Weekend days required
Key Role Responsibilities
Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
Supports the creation of a positive, memorable experience for residents
Delivers all aspects of customer service, including a comprehensive front-of-house service anticipating and exceeding resident expectations.
Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
Supports events and activities within the Community.
Establishes and maintains relationships with clients.
Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment, and amenities.
Completes administrative tasks including logging maintenance requests, filing and preparing notices, and updating databases.
Carries out sales and leasing activities when needed including viewings, following up on inquiries, and sales conversions.
Assists with summer Community preparations, including move-in and move-out processes.
Helps assist with calls for outstanding rent arrears following rent collection procedures in meeting property targets.
About You
Knowledge & Qualifications:
Good level of general education.
Proficient in the use of Microsoft office packages including Word, Excel, and Outlook as well as other systems such as databases or booking systems (Training to be provided on in-house systems).
Experience & Skills:
Essential:
Excellent customer service skills and significant experience in a customer-facing service delivery role.
Good team player with strong relationship-building and influencing skills.
Ability to act autonomously, taking decisions and/or action when required.
Fluent English verbal and written communication skills.
Excellent organization skills with the ability to multi-task and prioritize.
Numerical skills are necessary to complete the above activities.
Self and culturally aware and able to adapt relationship-building, communications and negotiation skills to suit the audience.
Flexible approach to work and adaptable to thrive in a changing environment.
The company provides medical and dental benefits after a probationary period. Paid Holidays and Vacation as well as PTO Days.
If interested please send a resume and times available for an interview.
The company provides medical and dental benefits after a probationary period. Paid Holidays and Vacation as well as PTO Days.
If interested please send a resume and times available for an interview.
