We are seeking a friendly, motivated, and detail-oriented Office/BBC Manager to join our team at Speedy Auto Tint. This position plays a key role in delivering an exceptional customer experience, ensuring smooth operations at the front office, and supporting our professional tinting team.
Responsibilities:
• Customer Interaction:
• Answer incoming calls promptly and professionally, addressing inquiries and scheduling appointments.
• Greet customers upon arrival, ensure they feel welcome, and guide them through the check-in process.
• Explain services, warranties, and tint care instructions clearly and confidently.
• Customer Checkout:
• Process payments accurately and efficiently.
• Walk customers to their vehicles, provide care instructions, and ensure their satisfaction before leaving.
• Wipe down cars after tinting to ensure they are spotless and presentable.
• Operational Support:
• Move vehicles safely and carefully in and out of the workshop to assist the tinting team.
• Maintain a clean and organized waiting and office area.
• Business Development:
• Make outbound calls to local businesses, auto dealerships, and customers to promote Speedy Auto Tint services and build partnerships.
• Follow up with potential leads to generate new business opportunities.
• Strengthen relationships with existing partners by ensuring excellent service and communication.
• Upselling and Customer Engagement:
• Offer customers additional services, warranties, or products to enhance their experience.
• Encourage customers to leave positive reviews and share feedback about their experience.
Compensation & Benefits:
• Competitive hourly wage.
• Bonus incentives for successfully upselling warranties, generating business partnerships, and receiving positive customer reviews.
• Opportunities for growth and professional development within the company.
Requirements:
• Excellent communication and customer service skills. Spanish preferred
• A friendly, positive attitude and a professional appearance.
• Ability to multitask and stay organized in a fast-paced environment.
• A valid driver’s license with a clean driving record (required for moving vehicles).
• Comfortable making outbound sales calls and building business relationships.
Preferred Experience:
• Previous experience in customer service, front office roles, or the automotive industry is a plus.
• Sales experience, particularly in outbound calling, is highly desirable.
Join Speedy Auto Tint, where your energy, attention to detail, and passion for building relationships will drive the growth and success of our business!
