Role OverviewResponsible for ensuring that Claim Adjustors provide an equitable and timely settlement of cargo claims with the customers and accurately access all claim accountability. Ensure their department is managed with proper training to ensure all Claim policy, federal regulations and ethical standards are adhered to. Monitor, track and development of processes to meet department goals. Handle departmental personnel issues such as PTO, STD, hiring and disciplinary actions. Monitor and control budget requirements for the department and provide authorization for high dollar settlements and all no charges. Handle escalated issues from agents, haulers and customers and ensure an equitable solution facts.
Responsibilities - 50(%) Ensure Claim Adjustors provide a timely and equitable settlement of cargo claims and proper assessment of accountability chargeback's. Ensure claim policy, federal regulations and ethical standards are followed for all settlement and chargeback's.
- 20(%) Monitor trends, track individual/team results, development of processes, and train to ensure department productivity, days to settle, backlog, chargeback quality, frequency, severity goals are met. Assist setting budget and ensure department budget goals are met.
- 20(%) Handle departmental personnel factors such as PTO, STD, hiring, PPP's, and disciplinary actions.
- 10(%) Discuss and resolve escalated issues from haulers, agents and customers. required.
Qualifications- Excellent verbal and written communication skills required.
- Good interpersonal and negotiation skills.
- College degree preferred.
- Minimum of five years experience is claim adjustment or customer service.
- Previous lead or supervisor experience preferred
- Claim settlement decisions in excess of $15 million and chargeback decisions exceeding $6 million.
- Reliability status security clearance granted by CIISD, PSPC is required; the security clearance application will be facilitated via the Sirva Company Security Officer (CSO)(candidates need to have 5 consecutive years of verifiable history of living in Canada)
SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally - a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
