Job Title: Operations Manager
Overview: The Operations Manager oversees and manages all aspects of field operations, including recurring and one-time jobs, training, and fleet management. This role ensures operational efficiency and alignment with business objectives, requiring strong leadership to inspire and motivate teams.
Responsibilities:
Operations Management:
·Manage operational costs, projects, and budgets to achieve revenue and profit targets.
·Develop and implement plans, schedules, and workflows for recurring and one-time jobs.
·Track, analyze, and report measurables for operations.
·Ensure safety protocols are implemented, trained on, and followed.
·Collaborate with Sales for smooth handoff to Operations.
·Coordinate with other departments, service partners, and vendors.
·Confirm receipt of all ordered items and ensure accurate accounting for materials received.
·Ensure teams, materials, and other assets are ready prior to project start dates.
·Collaborate with Finance to ensure timely and accurate client billings.
Team Leadership:
·Lead, manage, and hold people accountable.
·Conduct regular department meetings.
·Provide guidance and training for efficient operations and high-quality work.
·Foster a culture of safety, professionalism, continuous improvement, and teamwork.
·Collaborate with HR for hiring, onboarding, career path development, and offboarding.
Budgeting and Resource Management:
·Prepare and manage budgets and forecasts for the Operations Dept.
·Project manpower needs for upcoming seasons.
·Optimize resource procurement and allocation.
·Manage inventory, monitor equipment maintenance schedules, and address replacement needs.
·Account for all materials used and expenses incurred by Operations.
·Code and submit vendor receipts timely to maintain accurate financial records.
Client Relations & Quality Assurance:
·Develop strong client relationships and ensure operational deliverables meet expectations.
·Address client concerns, resolve issues promptly, and provide feedback to the team for continuous improvement.
·Conduct inspections and quality assessments to ensure work meets internal standards, industry standards, and client specifications.
·Provide feedback to team and implement corrective actions to improve.
Regulatory Compliance:
·Stay informed about regulations, codes, and industry best practices.
·Ensure compliance with legal requirements, permits, and certifications.
·Manage and train staff on DOT requirements.
Qualifications:
- 3+ years in landscape/hardscape (or similar) operations management role.
- Strong time management, leadership, and organizational skills.
- Proficiency in budgeting, scheduling, and resource planning.
- Bachelor’s degree in a related field preferred.
- Knowledge of landscape/hardscape materials and processes preferred.
- Excellent communication and interpersonal skills; bilingual in Spanish preferred.
- Technologically proficient, comfortable with digital technology, and confident in leveraging technology to enhance operations.
- Proficient with CRM, project management software, and MS Office.
- Due to seasonal demands, weekend and evening hours will be necessary during peak times.
- Valid driver's license and clean background check.
Desired Qualities:
- Strategic Thinker: Able to see the big picture, plan, and identify opportunities and challenges before they arise.
- Decisive Leader: Confident in making decisions and taking charge of situations to ensure smooth operations.
- Analytical Mindset: Enjoys diving into data, understanding the details, and using information to drive decisions.
- Proactive Doer: Eager to take action, implement plans, and get things moving efficiently.
- Empathetic Communicator: Capable of understanding and addressing the needs and concerns of team members and clients, fostering a positive work environment.
Benefits:
- Competitive salary based on experience and performance.
- Comprehensive benefits package (health insurance, 401k, paid time off).
- Professional development and career advancement opportunities.
Why You'll Love Working With Us:
- We value strategic thinking and encourage innovative approaches to problem-solving.
- Our team thrives on collaboration and open communication.
- We are committed to professional development and providing opportunities for growth.
