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Manager, DCM Localization Project Management

Apple • Full-time • Cupertino, CA, US • $120k - $160k / year • 4d ago

Summary
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

The Manager, Localization Project Management leads a team that is responsible for delivery of high-quality, linguistically accurate, and globally relevant content and product data across the Apple Online Stores, Apple Store App, and ancillary platforms worldwide.

This position holds responsibility for overall Digital Commerce Management (DCM) Localization operations in addition to developing strategies for Localization workflows of the future that enable scalability while ensuring standards, methodologies, and quality controls are in place. This includes optimizing and overseeing health of the team's internal processes, managing a localization budget, maintaining vendor relationships, overseeing worldwide capacity planning & intake, as well as reporting on utilization, forecasting, and other execution KPIs to the broader ASO management and leadership teams.

Description
Lead a team of highly skilled Localization People Managers and Project Managers to scale the launch and maintenance of Apple online stores globally. This involves oversight and strategic planning of DCM's Localization roadmaps through various partner and internal teams. Develop team objectives and workflow improvement plans that ensure scalability and long term excellence in delivering a flawless digital customer experience globally.

Advocate and negotiate development opportunities for individual team members, including people managers, that support overall talent succession in line with long-range business goals.

Build and maintain relationships with new and existing internal key partners, coordinating roadmaps with broader Retail, Marcom, Engineering and other teams across Europe, India, Asia/Pacific and emerging regions.

Handle early conversations with key partners to determine technical feasibility and capacity requirements as well as provide guidance and risk mitigation for critical escalations and plan of record changes.

Identify and implement innovations that embrace new technologies and methodologies in the Localization & Globalization industry with guidance from Senior Manager and Senior