About NYC Health + Hospitals
Queens Hospital Center is making good on its promise to the people of southeastern and central Queens to maximize both patient convenience and positive clinical outcomes. Residents of Queens can count on the delivery of quality medical care right in their own borough.In 2002 the hospital opened a state-of-the-art, 261-bed facility that includes the Queens Cancer Center, the first comprehensive cancer treatment center in the borough.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts
9:00 A.M – 5:00 P.M
Job Description
1. Assist in the review and RCA of Department of Health reportable incidents;
2. Assist in the review and RCA of certain non-reportable incidents;
3. Prepare case chronologies for RCAs and administrative reviews;
4. Investigate reported incidents not requiring an RCA;
5. Consult with the Director of Risk Management and Legal Counsel on medical/legal issues on a case-by-case basis;
6. Follow up on guidelines and plans for quality improvement and patient safety;
7. Daily review and investigation of Occurrence Reports;
8. Enter Occurrence report investigation into Risk Management OR database, the VOICE;
9. Confer with hospital departments for follow up on Occurrence reports;
10. Comprehensive review and assessment of medical records;
11. Assist in the development and implementation of special projects and programs that address
Risk Management and related patient care issues, as identified by the AED of Risk Management;
12. Follow up on recommendations, corrective action plans and measures of success resulting from
RCA’s, and occurrence report investigation;
13. Liaison with Health Care professionals and HHC legal affairs regarding patient rights issues,
including consents, health care surrogates, social services and other legal issues;
14. Provide consultations to hospital staff and assist with resolution of patient issues;
15. Interview healthcare professionals involved in matters under investigation;
16. Keep abreast of recent literature on health care and risk management;
17. Assist in the entry of information for Board Report statistics;
18. Prepare case summaries for NYPORTS reported cases for the Board Report;
19. Keep statistics on reviews and NYPORTS matters as needed;
20. Investigate Patient allegations of abuse and neglect;
21. Attend assigned hospital meetings, including review of committee information, as requested by
the AED of Risk Management;
22. Perform other functions as assigned by the Director of Risk Management.
23. Attend weekly risk departmental meetings.
24. Directs and supervises the staff and support departments, coordinates special services and coordinates activities of related support and professional service departments. 25. Prepares operating plans and drafts of plans, policies, programs and procedures. Implements improved systems and procedures, monitors systems, and controls and audits programs.
26. Makes studies of adequacy and effectiveness of general administrative and support services and makes recommendations.
27. Prepares data for budget preparation, operating and statistical reports, analysis and makes recommendations.
28. Monitors requisitioning of supplies and equipment. Requisitions materials and supplies for administrative, professional and support service activities.
29. Prepares studies on patient care standards, makes analysis and prepares recommendations.
30. Attends management staff meetings, conferences and consults with Medical and Support Services departments.
31. May represent hospital administration in hospital functions and programs.
32. Assists in grant proposal writing and in submitting revenue and expenditure reports for special funded programs.
Minimum Qualifications
1. A Masters Degree in Art or Science with a specialization in Hospital Administration, Health Care Administration, Administrative Medicine or in Public Health when conferred for a program in hospital administration from an approved college or university; and,
2. Four years of administrative experience and background at responsible management and administrative levels; or,
3. An equivalent combination of training, educational background and experience in related fields and educational disciplines; and,
4. Knowledge of fundamentals of hospital organization, administration and standards, regulations and laws applicable to hospital operations. Knowledge of principles of business and personnel administration, management functions and support service functions and ability to direct and supervise personnel.
Department Preferences
KNOWLEDGE AND SKILLS
• Excellent writing and communication skills;
• Medical/legal background;
• Ability to review and succinctly summarize medical records;
• Ability to work as a part of a team;
• Ability to conduct neutral interviews of healthcare providers;
• Background in quality and/or risk management and/or utilization review
• Data entry skills;
• Medical research skills.
EDUCATION & EXPERIENCE
• Registered Nurse with current NYS license;
• Bachelor’s degree requirement;
• Master’s Degree in Nursing or graduate degree in a Health Care related field preferred, but not an absolute requirement; or
• JD from an accredited Law School with experience in Health Care or medical litigation;
• Minimum of 3 years administrative and managerial experience;
• Risk Management/case review/ litigation experience.
How To Apply
If you wish to apply for this position, please apply online by clicking the "Apply for Job" button
NYC Health and Hospitals offers a competitive benefits package that includes:
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
Retirement Savings and Pension Plans
Loan Forgiveness Programs for eligible employees
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
College tuition discounts and professional development opportunities
Multiple employee discounts programs
