Wilbert Funeral Services, Inc.
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Reporting to the AR Shared Services Manager, the Accounts Receivable Specialist will be primarily responsible for customer service, account reconciliations, process improvement projects, supporting customer collection efforts, and other duties/projects as assigned.
Company Overview:
The Wilbert Group is a precast concrete and service provider that serves funeral services, building trades, and agricultural markets. The Wilbert Group offers a range of manufactured concrete products, including burial vaults, monuments, lawn crypts, columbarium niches, septic tanks, retaining walls, storm shelters, and agricultural precast products. The company operates manufacturing plants, warehouses, monument production facilities, a casket manufacturing plant, and crematories. The monument division produces granite memorials and markers, custom granite signage, and engraved brick pavers, and engages in wholesale monument sales.
Core Values: Integrity, Commitment, Innovation, Teamwork, Excellence
Position Overview:
Reporting to the AR Shared Services Manager, the Accounts Receivable Specialist will be primarily responsible for customer service, account reconciliations, process improvement projects, supporting customer collection efforts, and other duties/projects as assigned.
Essential Duties and Responsibilities:
- Assist in process improvement projects, including customer refunds, bad debt analysis, future state planning, customer clean-up, and finance charge analysis
- Prepare monthly account reconciliations
- Assisting with customer and Commercial Team questions regarding customer billing, payments, adjustments, refunds, discrepancies, account reconciliation and all other customer account questions.
- Process customer holds and account adjustments via credits and finance charge write off requests, ensuring proper approvals obtained per the Delegation of Authority.
- Assist in processing customer E-Checks and conversion to ACH payment method.
- Identify aged accounts for either third party collection efforts or bad debt write offs
- Perform routine and ad hoc analysis of customer account activity.
- Set up new customer accounts in the accounting software ensuring all customer demographic information is correct including addresses, email addresses, phone numbers and which contact method each customer prefers.
- Assist in customer refunds by logging and tracking refund requests and status and following up with requesters where required.
- Participate in additional improvement activities to create efficiencies in the company’s order to cash processes.
- Support customer collection efforts by:
- Monitoring account balances to identify overdue accounts and prioritize collections efforts
- Preparing monthly statements and form collection letters.
- Preparing and presenting reports on collection targets to the AR Team, Commercial Team and Operational Accounting Team
- preparing reports for submission to third party for external collection efforts.
- Other projects or tasks as assigned
Education, Experience & Skills Requirements:
- Bachelor's degree in accounting, finance or related field
- Minimum of five years of responsible accounting or bookkeeping experience including accounts receivable and collections
- Ability to work within a team-based environment
- Strong multitasker with the desire to work in a challenging, fast-paced environment ensuring deadlines are met
- Strong written and verbal communication skills with the ability to articulate challenges and present actions and solutions, along with excellent customer service skills
- Strong attention to detail
- Excellent computer skills including experience with excel and the ability to learn and become a subject matter expert on required accounting software tasks
Preferred Qualifications
- Experience working in a company with multiple manufacturing and distribution locations across several product lines
Physical/Other Requirements:
- Standard office environment with potential remote work flexibility.
- May require occasional overtime during month end, peak periods and/or audits.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
