NYU Langone Orthopedic Hospital at NYU Langone Health is one of the nation's leading orthopedic and rheumatologic, specialty hospitals dedicated to the prevention and treatment of musculoskeletal diseases. The hospital provides some of the most advanced orthopedic programs in the region for musculoskeletal disorders and the largest pediatric orthopedic program in New York City. The hospital is consistently ranked among the leading orthopedic centers nationwide by U.S. News and World Report. Our expert physicians combine extensive experience and research with the latest technology for bone and joint problems that affect patient's ability to function. We specialize in the following areas: Orthopedic Surgery, Rheumatology, Neurology, and Radiology. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. Learn more about NYU Langone Orthopedic Hospital, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.
Position Summary:
We have an exciting opportunity to join our team as a Office Supervisor.
In this role, the successful candidate reporting to the Operations Manager, the Supervisor is responsible for assisting with the supervision and scheduling of pediatric clinic coverage, monitoring daily registration/scheduling operations work flow and management of Epic schedules and templates along with coordinating appointment request from internal and external practices and facilities.
Job Responsibilities:
- Demonstrates knowledge of the organizations Core values and incorporates them into performance of duties. Monitors work flow of daily clinics and adhere to established protocols for Ambulatory Care Clinics & Services (ACS) under direction of Operations Manager. Knowledge of basic medical terminology in order to communicate with clinical staff. Works with Operations Manager in coordinating staffing to ensure support of clinical operations. Provides coverage as needed to support clinical operations. Works with Operations Manager to provide direct supervision and training of Secretary 2 positions. Proficient in all scheduling/registration (Cadence) components of the Epic medical record. Assists Operations Manager in management of Epic schedules/templates. Answers patient calls and provides service recovery as needed. Proficient computer skills including working knowledge of Microsoft Office Knowledge of health insurance plans as they relate to the ACS. Ability to work and effectively communicate with a variety of people. Monitors daily operations of scheduling. Performs other duties as assigned. Able to multi-task and support staff.
- Communication/Relationship with Others: Provides exemplary customer service skills. Demonstrates ability to Supervisor clerical staff and provide daily support.
- Staff Development; Ensures staff is up to date on Compliance and Epic trainings
- Reports/Documentation: Generates weekly and monthly data from Epic as required including but not limited to volume and productivity.
- Budget: Works with the Manager in identifying needed supplies.
Minimum Qualifications:
Bachelor's degree and three (3) years of healthcare experience or equivalent performing in patient care front office. Experience utilizing electronic medical record and providing direct supervision.
Preferred Qualifications:
Associates degree or some college along with 3-5 years experience in working in high volume health care setting. Bilingual (Spanish) helpful. Knowledge of basic medical terminology in order to communicate with clinical staff. Proficient computer skills including working knowledge of Microsoft Office.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Orthopedic Hospital at NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view the NYU Langone Orthopedic Hospital at NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $81,325.15 - $92,680.68 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here