The Customer Service Representative will handle a variety of tasks, which include incoming phone calls, general clerical tasks, data entry, process picture ID’s, handling customer requests, and administrative support.
WORK FROM HOME- All work is done remotely, but you must be local to the state of Missouri, have a computer, telephone and internet access.
Responsibilities:
• Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
• Provide top-quality customer service experience to a diverse customer population
• Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
• Schedule trips in the most cost effective manner
• Meet job specific key performance indicators and goals
• Respond to all inquiries within a timely and professional manner
• Respond and document customer complaints
• Maintain daily customer scheduling for Eligibility staff
• Collect, track and maintain all monies collected for replacement IDs
• Maintain confidentiality and comply with HIPAA regulations
• Communicate professionally with Leadership both internally and externally
• Maintain program spreadsheets
• Regular attendance required for assigned shifts