Vero Via is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). This remote role is open to candidates in the USA and Canada, and will involve providing top-notch customer support while working closely with other departments to resolve issues and ensure customer satisfaction.
Key Responsibilities:
Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
Resolve customer issues and complaints by identifying problems and troubleshooting solutions.
Provide detailed product information and assist customers with order placement, billing, and account management.
Keep accurate records of customer interactions and update customer databases accordingly.
Work with internal teams to escalate and resolve complex customer issues.
Follow up with customers to ensure their inquiries are fully resolved and to assess their satisfaction.
Maintain up-to-date knowledge of company products, services, and policies.
Contribute to a positive, customer-focused environment by addressing customer needs proactively.
Qualifications:
High school diploma or equivalent; additional education or certifications in customer service is a plus.
Previous experience in a customer service or related role, preferably in a remote environment.
Strong communication skills, both written and verbal.
Excellent problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficient in using customer service software, CRM systems, and Microsoft Office or Google Workspace.
Ability to work independently and remain productive with minimal supervision.
A positive attitude and a genuine desire to help customers.
Benefits: