TSI is a leading provider of high-quality, innovative products and services in the consumer goods industry. We are currently seeking a Sales Customer Service Representative to join our dynamic team and help us deliver exceptional customer experiences.
As a Sales Customer Service Representative, you will be responsible for providing excellent customer service and driving sales for our company. Your main objective will be to ensure customer satisfaction by addressing their inquiries, concerns, and needs in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and social media in a friendly and helpful manner
- Provide product information and recommendations to customers
- Process orders and resolve any order-related issues
- Follow up with customers to ensure their satisfaction and address any additional needs
- Identify and pursue potential sales opportunities through active listening and effective communication
- Collaborate with the sales team to achieve sales targets and drive revenue growth
- Maintain accurate customer records and update our CRM system with relevant information
Requirements:
- High school diploma or equivalent; additional education or experience in sales/customer service is a plus
- Proven customer service experience
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills
- Proficiency in using CRM software and Microsoft Office
- A positive attitude and a passion for providing exceptional customer service
We Offer:
- Competitive salary
- Comprehensive benefits package
- Opportunities for growth and advancement
- A supportive and collaborative work environment
If you have a passion for customer service and sales, and are looking for a challenging yet rewarding career opportunity, we would love to hear from you. Apply now and join our team of dedicated professionals!