Here’s a list of common duties and responsibilities for a Customer Care Representative:
1. Communication with Customers:
Respond to customer inquiries via phone, email, chat, or social media.
Provide accurate, valid, and complete information by using the right methods/tools.
Resolve customer complaints, ensuring satisfaction.
2. Problem Solving:
Handle customer complaints, provide appropriate solutions and alternatives.
Follow up with customers to ensure their issues are resolved.
Escalate unresolved queries to higher management if necessary.
3. Order Processing:
4. Product/Service Knowledge:
5. Documentation and Reporting:
Keep detailed records of customer interactions, transactions, comments, and complaints.
Document all correspondence and outcomes with customers.
6. Feedback Collection:
7. Team Collaboration:
8. Sales Support: