About IEM:
When the world’s toughest challenges present themselves, IEM’s work begins. We are committed to helping our clients, communities, and government officials across the nation overcome and respond to difficult crises and events. Building a safe, secure, and resilient world requires a diverse and talented team of professionals.
As a team-oriented firm, we value collaborative relationships to foster new ideas. “Team IEM” is composed of individuals with diverse backgrounds and areas of expertise who work together to accomplish our client’s mission. IEM’s project teams are typically comprised of a blend of disciplines, such as emergency management, public policy, economics, research, software engineering, communications, and graphic design. This diversity allows each team member to contribute insights and knowledge from their specific discipline while learning from colleagues.
Responsibilities
Scope of Position: Full Time / Part Time
The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable.
Qualities include:
Building customer relationships, conflict resolution, professionalism, detail-oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment, and the ability to adapt to changes in the workplace
Essential Functions:
Manage total accounts receivable with an Aging in excess of $3.5 million
Management of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues.
Responsible for gathering the necessary data to assist Management with account specific decisions
Support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
Auditing accounts to ensure accurate billing and client specific information
Qualifications
Education and Experience:
Ideal candidates would have one or a mix of the following education and experience:
4 year degree in business, accounting or finance; leadership experience (college or other), related internship or work experience a plus.
4 year degree in non-business major, relevant experience in AR/Accounting/Finance preferred.
2 year degree and relevant experience in AR/Accounting/Finance required.
Prior internship or work experience in customer service or a business, financial environment.
Qualifications:
Exceptional organizational and analytical abilities
Strong communication skills and work ethic
Goal driven with problem solving skills
Proficient in Microsoft Office (Excel and Word required)
Ability to work multi-task, work independently and as a team player
Compensation: $28.63/hr and eligible for overtime + bonus (quarterly)
Employees also receive a benefits package including a 401(k) company matched retirement savings plan, paid time off and holiday pay. See link below
https://iem.com/careers/iem-benefits/
The Company and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.