Job Summary:
The Career Support Specialist primary function is to monitor the Formstack applications. This person will follow up on all Formstack applications received. They will contact the client within 3 days of Formstack application being submitted. They will screen Formstack applications and enter a case note WIT. This person will request the documents needed. Formstack
application will then be sent to supervisor to be assigned for further assistance. This person will assist with other duties: front desk, resource room and assist clients with employment needs. This person must remain aware of all staff whereabouts and Center events which would prevent staff from taking incoming calls. This position will provide excellent customer service and perform various clerical duties as requested.
Essential Functions:
- Accepts and processes Work In Texas applications ensuring completeness and quality.
- Provide technical assistance to job seekers using the Work In Texas (WIT) system.
- Refer and guide applicants to suitable employment.
- Assist applicants in developing quality Work In Texas applications for employment by securing and recording information reflecting work qualifications based on experience, training, skills, abilities, interests and other factors relevant to proper selection for referral to suitable job openings.
- Assign accurate occupational codes.
- Provide employment counseling and case management to applicants who present unusual placement or job adjustment challenges, especially during periods of high unemployment and stressed economic conditions.
- Interview clients and use assessment tools to determine education, experience, skills, interest, and other relevant factors to fully explore client’s career development opportunities and possible training needs.
- Research and disseminate labor market information.
Other Functions:
- Provide backup coverage for the Front Desk Receptionist.
- Monitor the Center customer flow and direct visitors appropriately.
- Able to react to change productively and handle other essential tasks as assigned.
Qualifications and Requirements:
- Must have High School Diploma or equivalent.
- At least two (2) years of administrative/clerical experience.
- Bilingual (English/Spanish).
- Must have good computer skills, including experience with MS Office suite
- Must have excellent verbal and written communication skills, demonstrated customer service skills.
Preferred:
- Previous experience with TWIST software system.
- Bilingual (English/Spanish)
Physical Demands:
Work Environment:
Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.
