A Brief Overview The position is visible to the hospital's business service lines and serves as a liaison between IT and those groups. This position also functions as a team member responsible for providing application(s) configuration support to enhance department's operational efficiencies/ workflow needs. Duties include:
- This position will support Kronos/Payroll Time & Attendance application.
- Supports major enterprise applications and others as assigned.
- Leads design of business workflow in conjunction with the business units and provides guidance to Application Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
- Leads needs assessment, software design, implementation, support, and reporting.
- Leads unit and integrated testing of the software to ensure that the design objectives are met.
- Identifies complex testing scenarios, develops test scripts, and validates testing results
- Maintains high degree of understanding of departments' business processes.
- Owns specific functionality and processes; responsible for all configuration, testing, and communication regarding this functionality/process.
- Troubleshoots application issues, without assistance, to resolution.
- Troubleshoots system hardware, as needed.
- Partners with end users to understand workflow and business processes.
- Oversees system security for assigned applications.
- Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities.
- Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations.
- Mentors Application Analysts.
- Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports.
- Reviews and approves end-user training materials and participates in training efforts.
- Guides other team members to ensure high documentation standards.
- Leads escalation of issues with appropriate resources.
- Develops policies and procedures in collaboration with the business unit, other team members, and IT management team.
- Independently manages components of application upgrades, testing, troubleshooting, and support efforts.
- Supports/troubleshoots inbound/outbound interfaces as appropriate.
- Creates reports as needed and works problem tickets.
- Evaluates and maintains appropriate system documentation.
- Collaborates with other application and clinical analysts to ensure system integrations.
- Serves as primary customer contact for on and off-hours application support.
- Participates in change management activities to support successful system deployments and enhancements.
- Utilizes and maintains appropriate change control procedures and standards.
- Creates reports, dashboards, and other analytical tools to support customer base.
- Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis.
- Leads the design of business workflow in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives.
- Assists with data collection from business subject matter experts, to facilitate design which will represent an improved business workflow.
- Performs other duties as assigned.
Qualifications:Education - High School diploma or equivalent required.
- Bachelor's degree preferred.
Work Experience - 3+ years of experience supporting applications required.
- Experience in a healthcare setting is highly desired.
- Excellent written and verbal communication skills are required.
- Ability to work in a team environment is required.
- Ability to function independently in a fast-paced environment required.
- Ability to work with all levels of the organization is required.
- Knowledge of MS Office required.
- Project management experience/skills preferred.
- Business workflow redesign experience a desired.
Experience working with business applications such as:
- Patient Scheduling systems
- Hospital or Physician Revenue Cycle systems
- Data Warehousing
- SQL Server/SSIS
- Enterprise Scanning and workflow management Applications
- Bed Management Applications
- Finance Applications
Knowledge, Skills, & Abilities• Knowledge of SQL databases required.
• Knowledge of LAN, DNS, and networking required.
• Ability to work with servers and apply software upgrades required.
• Knowledge of disaster recovery and backup procedures required.
• Knowledge and experience with HL7 Interfaces required.
• Knowledge and experience with SQL based applications required.
• Knowledge of ITIL standards desired.
Physical Demands - Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
Travel Requirements