Description: Summary: Generates quality casino business, assists all guests, attracts and develops players, and ensures that their budgeted revenue and non revenue goals are met. Ensures compliance with company, departmental and gaming policies and regulations.
Essential Functions:
- Meets or exceeds all revenue and associated goals assigned by the Player Development department
- Ensures the highest possible standards of guest service are provided and listens to and responds to guest concerns and questions.
- Recommends and implements strategies to develop new players and promote return visits for high level casino guests to increase profits.
- Supports VIP Services by making room reservations, suite determinations, amenities, and limo arrangements as necessary for casino guests. Complete all necessary paperwork (i.e. bill backs, comp slips, reservation request forms etc.). Greets guests upon arrival whenever possible.
- Make appropriate business decisions, complimentary based on recorded play, earned points, comp availability and customer profitability.
- Actively develops and maintains guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available amenities and promotional opportunities
- Able to regain guest loyalty under difficult circumstances.
- Proactively reestablishes relationship with former VIP guests through various marketing programs.
- Maintains current knowledge of all events, promotions, and special functions by reviewing all available information in order to provide guests with accurate information to answer questions, handle special requests, aid the guests in enjoying the best possible experience and ensures guest satisfaction.
- Develops and maintains an active player list within criteria guidelines established for executive hosts.
- Proactively seeks out new business, within the sourcing guidelines established for Executive Host position, on the casino floor, introducing the benefits of and soliciting enrollment for the ace PLAY Player's Club.
- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.
- Supports casino related departments with guest needs.
- Prioritizes, organizes, and completes multiple activities in a high pressure environment and work a varying schedule to reflect business needs.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
- Completes tasks with minimal supervision and within deadlines.
- Must be able to maintain a pleasant, friendly, and welcoming attitude at all times.
- Other duties as assigned
Requirements: Qualifications/Requirements:
- 4 years minimum customer service background required
- 2 years minimum casino experience required
- Working knowledge of general computer programs, including Microsoft Outlook, Excel, and Word
- Previous computer experience with CMS and LMS preferred
- Ability to effectively communicate in English, both written and verbal
- High school diploma or equivalent required
- Bachelor's degree or other secondary education certification in related field preferred
- Must be at least 21 years of age
Required Work Cards - Gaming
- Alcohol Awareness Card
Physical Requirements - Work indoors and move throughout the property over 75% of the time
- Lift, bend/kneel &
- work outdoors less than 25% of the time
- Hearing, vision, speech and literacy (critical)
- Ability to work in environments that are smoky, noisy, hot, cold or humid
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Duties to be performed with or without reasonable accommodations.
