Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.
Overview
Sunrun is looking for a Sr. System Performance Coordinator who engages with customers to activate solar panel systems, and execute desktop troubleshooting support to our field service professionals. They will use their expertise to detect problems with systems using monitoring portals to prevent unnecessary truck rolls, audit new work orders for accuracy, and create service tickets. They will perform in depth investigative work on accounts to proactively find systems with issues and recommend field fixes for them. They utilize extensive understanding of the technologies used by Sunrun to provide assistance to our field team.
Responsibilities
Understand and execute on Sunrun’s corporate policies and best practices
Notify and educate customer on post-PTO activation process
Monitor cases of service needs
Review install work orders and detect install deviations that require additional field work
Remotely diagnose PV system issues due to non-operation (commissioning and activation)
Maximizing Field Service professional efficiency by appropriately routing escalations
Optimizing dispatches utilizing your solar and electrical expertise
Provide troubleshooting support to our Field Service Technicians
Remain current with PV technologies
Improving the customer experience by helping to eliminate future unnecessary service visits
Providing feedback on trends you are seeing to our internal quality teams
Meeting performance goals set forth by management
Understanding the Field Operations Manual, manufacturer's specifications and requirements
Qualifications
High school diploma or equivalent (Bachelor’s preferred but not required)
Minimum 3 years experience in electrical or solar industries
Excellent, timely customer engagement skills, with strong interpersonal communication
Salesforce, Google Apps, and monitoring platforms fluency (required)
Excellent written and verbal communication skills
Solar installation/design experience
NABCEP Associate certification (preferred)
Knowledge of current NEC and local AHJ regulations
Self-sufficient and highly motivated
Physical Demands
Ability to perform normal office duties
Ability to operate office equipment including computers and determine accuracy of work
Ability to interact and participate in meetings
Recruiter:
Laura Morgan (laura.morgan@sunrun.com)
Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$22.40 to $29.87
Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions.
This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.
