ORGANIZATION DESCRIPTION
Opened in 1998, San Francisco SafeHouse is a 501(c)3 non-profit program that provides supportive services to homeless women surviving sexual exploitation. San Francisco SafeHouse offers both transitional housing and a drop-in center, The Hope Center. SafeHouse staff provide guidance through the women's recovery, providing a gender specific response to sexual exploitation, homelessness, and trauma. At both programs, participants are offered housing assistance, intensive case management, trauma-informed groups, and a wide array of other services.
POSITION DESCRIPTION
This positioned is based at the Hope Center. The Intake Coordinator is responsible for 1) Providing a safe and welcoming environment for clients; 2) Conducting initial evaluation for qualification of program 3) Managing admissions and screening activities for clients 4) Maintaining a working relationship with other community providers. Hope Center operates on a 4-Day x 10-Hour schedule; hours for this position will be Monday – Thursday; 2:00 pm – 12:00 am.
SCOPE AND RESPONSIBILITIES
Direct Services (65%)
• Act as initial point of contact for clients seeking to enter SafeHouse programs
• Assess clients for program eligibility and complete all intake activities for clients, including eligibility forms and
strength-based assessments
• Answer all incoming calls, respond timely to referrals, manage intake appointments, and document contact with
potential clients
• Provide operational and direct service support for drop-in hours
• Outreach activities
• Assist case management team in preparing for groups on topics such as wellness, domestic violence, women’s
empowerment etc.
• Create flyers and post information on relevant resources for clients
Administrative Duties (35%)
• Open client files and keep detailed and updated screening information
• Assist with tracking and coordinating in-kind donations
• Develop and maintain ongoing relationship with partner organizations and referral sources
• Attend staff meetings and trainings
• Provide administrative support for the program manager as needed
• Assist with Hope Center office supply ordering and related tasks
• Other duties as assigned
Qualifications
• Highly preferred if candidate has worked in the sex trades, has ties to and an understanding of or has other relevant
lived experience
• Bilingual English/Spanish preferred
• Bachelor’s degree preferred, with at least 1 years of experience in social services working with vulnerable
populations. Human Trafficking Training and Domestic Violence Training required within six months of hire.
• Ability to work a 40-hour work week during afternoon and evening hours and occasional major holidays
• Aware of trauma-informed care, harm reduction models and cultural humility
• Commitment to social justice and anti-oppression work, both personally and structurally
• 2 years of related community-based work experience required
• Proficiency in Microsoft Office, including Word and Excel
• Ability to work independently and in a team environment
• Ability to work evenings and some major holidays
San Francisco SafeHouse is an equal opportunity employer. All interested individuals, including survivors, people of color, women, persons with disabilities, formerly incarcerated people and persons who are lesbian, gay, bisexual, transgender and/or intersex are encouraged to apply.
Please submit cover letter and resume to Angela Montgomery at: angela@sfsafehouse.org
SPECIAL ADA REQUIREMENTS:
San Francisco SafeHouse is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disability, and will make reasonable accommodation when necessary. Position requires both standing and sitting and working at a keyboard for extended periods of time.
