Optum STATE, (formerly Optum Tri-State NJ) is seeking a CLINICAL ADMINISTRATIVE COORDINATOR to join our team in City, ST. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
The Care Team Associate (CTA) will effectively support the successful implementation and execution of all Care Management processes. The Care Team Associate will provide support to care management team including CM manager, CM Director, and CM Vice President to ensure applicable program processes and operational responsibilities are met. The CTA provides support for Care Management processes. This position is responsible for the daily census management, task management, and general coordination functions. This position will serve as a liaison with internal/external customers/departments to ensure optimal customer service.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 6:00pm. It may be necessary, given the business need, to work occasional overtime.
We offer 4 weeks of paid training. The hours during training will be 8:00am – 5:00pm from Monday - Friday.
If you are located within the state of New Jersey, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Primary Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Provides clerical and/or administrative support to clinical staff and managers for special projects and reporting needs
- Documents all member interactions in a concise manner that is compliant with documentation requirements for Model of Care, NCQA and Center for Medicare and Medicaid Services (CMS) regulations
- Receives and responds to incoming Care Coordination inquiries from all communication venues: e.g., phone queue, CM/UM electronic platform, portal, department e-mail box or RightFax
- Coordinates and assists in monitoring of documentation Care Management queues for Disease Management, Transitions of Care, Complex Care, and Social Work referrals
- CTA processes CM requests via all communication venues; as well as administrative preparation for clinical staff
- Conducts in-bound and out-bound calls for program requirements including, but not limited to: member scheduling, surveys/screenings, census management and distribution of materials to appropriate clinical personnel or members
- Completes timely data entry of in-bound and/or out-bound call member contact information into software applications
- Provides excellent customer service by serving as a resource to all internal and external customers
- Attends required meetings and participate in adhoc committees as needed
- Maintains knowledge of all health plan benefits, network, NCQA regulations, health plan policies
- Identifies opportunities for process improvement in all aspects of member care
- Provides effective communication to improve the patient’s health literacy.
- Must maintain strict confidentiality at all times
- Must adhere to all department/organizational policies and procedures
- Performs all other related duties as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- Must be 18 years of age OR older
- 2+ years of administrative support experience
- Advanced knowledge of Microsoft Office products, including Excel, Word, and Outlook
- Ability to toggle between multiple IT systems and platforms
- Medical terminology knowledge base
- Ability to prioritize, plan, and handle multiple tasks/demands simultaneously
- Ability to join meetings 2-3 times per year at 1 Harmon Plaza, Secaucus, NJ 07094, USA
- Ability to work full-time between 8:00am – 6:00pm including the flexibility to work occasional overtime given the business need
Preferred Qualifications:
- Certified Medical Assistant training or certification
- 2+ years of experience in a physician’s clinic or hospital
- Additional years of experience working in a medical care setting as a receptionist or medical assistant
- Able to work independently, with some supervision and direction from manager
- Possess and demonstrate excellent organizational skills, customer service skills, to include verbal and written communication
- Maintain and demonstrate a high degree of professionalism to include both personal conduct and appearance at all times
Telecommuting Requirements:
- Reside within the state of New Jersey
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
New Jersey Residents Only: The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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