Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Senior Enterprise Imaging Consultant will apply best practice and subject matter expertise to support enterprise imaging consulting projects. This individual will perform analyses of customer Radiology and/or Cardiology workflow, compile data, interpret results and make recommendations to optimize customer’s enterprise imaging workflows. The Analyst will extract or process internal or external data to support client projects through application of internal tools and leverage other internal subject matter experts to provide exceptional customer service to our consulting and staffing customers.
The individual is engaged in utilizing their specialized knowledge of Enterprise Imaging product infrastructure and technology as well as industry standard technical training. They will investigate and diagnose customer complaints and service requests as they arise and as assigned. Enterprise Imaging Consultants are expected to ensure that all documentation is in alignment with regulatory standards and requirements in addition to providing root cause analysis when needed for any disruptions in workflow
Primary Responsibilities:
- Perform Change Healthcare PACS activities, Workflow Intelligence support for on demand service in application, and functions as mutually agreed upon by both Change Healthcare and the customer site; including but not limited to, system testing and resolution, date reconciliation at facility sites and/or remotely
- Identify hardware, network and architecture challenges and provide recommendations to Customer regarding changes to the system structure. Any recommendations will be reviewed and approved by the Customer
- Identify and recommend changes in workflow, application configuration, system structure, technical performance and/or policies to support the information system needs of the Customer
- Serve as the primary resource for hands-on Change Healthcare PACS suite of applications to aid in clinical and technical activities/issues/requests
- Consult with Customer and recommend and maintain standardization of workflows and procedures
- Provide guidance to the Customer in the development of best practices that enhance or complement utilization of the PACS and expeditious exam reporting
- Serve as a liaison and subject matter expert to coordinate integration of Change Healthcare PACS, Workflow Intelligence, support for on demand service in application, and to third party systems. Such third-party systems will be mutually agreed on by Change Healthcare and the Customer
- Provide guidance to Customer in the development of technical processes or procedures that complement the utilization of Change Healthcare PACS suite of applications specifically as it pertains to data integration and relevant workflows. All technical processes and procedures will be reviewed and approved by Customer
- Attend Customer department, program, and project meetings where the Resource’s active participation is essential to the meeting; and actively participate as an Enterprise Imaging subject matter expert
- Resources should be available remotely and/or willing to travel to customer locations across North America specifically all boroughs of New York City
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 5+ years of experience working with Change Healthcare Radiology and or Cardiology PACS diagnosing and troubleshooting software and workflow issues as a PACS Administrator
- 5+ years of experience working with Excel, PowerPoint, and Word
- Proven solid IT background and experience with the maintenance, troubleshooting, and support of mission-critical hardware and software systems
- Proven knowledge of clinical workflow, HL7 and DICOM standards
- Proven solid ability to pay attention to details
- Proven ability to work in a fast-paced, team-oriented environment
- Proven excellent written and verbal interpersonal communication presentation skills
- Proven excellent time and resource management skills
Preferred Qualifications:
- Certified Imaging Informatics Professional ABII(CIIP)
- Registered Diagnostic Imaging Technologist R.T.(R)(ARRT)
- CompTIA Security+ experienced
- Proficiency in Microsoft SQL
New York Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
