Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
We are looking for a dynamic and experienced Director, Global Partner Programs to join our team in San Mateo. This individual will be responsible for leading the development and execution of the channel strategy across our key sales segments: SMB/C, Enterprise, Customer Experience (CX), and Employee Experience (EX). This is a critical role in driving growth and ensuring the success of our partner ecosystem, working cross-functionally with regional leaders to align and optimize our Go-To-Market (GTM) approach.
Key Responsibilities:
- Channel Strategy Development: Define and execute the channel GTM strategy across multiple sales segments (SMB/C, Enterprise, CX, and EX) to drive growth and market penetration.
- Partner Program Management: Analyze and optimize the partner program, including partner mix, partner types, and the overall health of the business through key performance metrics and results.
- Cross-functional Collaboration: Work closely with regional leaders, sales teams, and product marketing to align strategies and ensure consistent execution of the channel GTM.
- Data-Driven Decision-Making: Utilize data and metrics to evaluate partner performance and the effectiveness of channel strategies. Provide insights and recommendations to leadership.
- Market and Competitor Analysis: Keep a pulse on market trends and competitors to ensure our channel strategy remains competitive and aligned with industry shifts.
- Partner Engagement: Foster strong relationships with key partners, acting as a trusted advisor to ensure long-term collaboration and success.
- Leadership and Influence: Lead initiatives that drive channel growth and profitability, influencing stakeholders at all levels of the organization.
Qualifications
- 10-15 years of experience in channel management and strategy, preferably within Freshworks or a similar fast-paced, SaaS-driven environment.
- Proven ability to manage and develop channel programs across multiple segments, including SMB/C and Enterprise markets.
- Strong analytical skills with the ability to interpret data and metrics to make informed decisions.
- Excellent cross-functional collaboration skills and experience working with sales, marketing, and product teams.
- Exceptional communication and presentation skills, with the ability to influence senior leadership and regional teams.
- Experience in developing and managing relationships with partners across different regions.
- Bachelor's degree required; MBA or advanced degree preferred.
