Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As Claims Manager, you will lead a team of claim professionals responsible for handling reinsurance claims for North America, while providing technical advice and direction. You will be responsible for ensuring the quality and integrity of claim handling across the team and delivering market leading services to internal customers (senior management, underwriters, actuaries, finance etc.) and external clients (brokers and cedents). You will operate in a highly collaborative team environment to achieve shared corporate strategies and objectives. You will collaborate with the Head of Claims for North America and other Claims colleagues around the world to implement global claim strategies and best practices.
DISCOVER your opportunity
What will your essential responsibilities include?
· Manage a team of P&C reinsurance claims professionals, including responsibility for their training and development, and liaise with the Head of Claims for North America on departmental / organizational issues.
· Manage the day-to-day activity of your team in accordance with AXA XL reinsurance claims handling guidelines, service standards, and in compliance with local regulations.
· Review and approve referrals on P&C claims within specified authority levels. Coordinate management of disputed claims and dispute resolution strategy with the Head of Claims for North America and AXA XL Re Legal.
· Manage a personal pending of P&C excess of loss and proportional reinsurance claims.
· Maintain a regular and open channel of communication with underwriters and actuaries to keep them advised of developments on individual claims and accounts and provide insights on exposure change and emerging trends that could affect the portfolio and reserving.
· Perform reinsurance claim reviews to build relationships and understand the cedants’ business, claim handling and reserving. Review claim files and conduct meetings with clients during the claim reviews and prepare claim review narrative reports. Oversee claim reviews and preparation of claim review reports by team members. Build and maintain key broker relationships.
· Meet internal and external service standards for claim payments and turnaround of transactions.
· Seek ways to drive continuous improvement.
You will report to the Head of Claims for North America, Reinsurance.
SHARE your talent
We’re looking for someone who has these abilities and skills:
· Extensive experience in insurance or reinsurance claims.
· Technical proficiency and diversity of technical knowledge across P&C lines of business and experience with managing large claims. Proficiency in property claims specifically is required.
· Outstanding comprehension of claims best practices and experience with case analysis, setting reserves and large loss reporting.
· People management experience, including professional development of direct reports, their goal attainment and conducting performance reviews.
· Confidence in client facing role with cedants and brokers as auditor and company representative.
· Outstanding verbal and written communication skills as well as proficiency with claim data systems.
· Relevant industry designations (ARe, RPLU, AIC, etc.) and/or JD a plus.
· Flexibility to travel, as needed, up to approximately 20% of the time.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The U.S. pay range for this position is $151,500 - $227,500. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.pdf (myaxaxlbenefits.com).
