About Us:
We are a dynamic and growing organization dedicated to serving union members with exceptional benefits and services that align with their unique needs. Our mission is to deliver outstanding support and build lasting relationships through a customer-first approach. If you are passionate about customer service, and making a positive impact, we want you on our team!
Position Overview:
We are seeking a motivated and customer-focused Benefits Representative to join our team. This role is perfect for someone who thrives on building relationships and has a strong commitment to providing excellent service. The ideal candidate will focus on understanding the needs of union members and delivering solutions that enhance their experience with our company.
Key Responsibilities:
-Engage with union members to understand their needs, build trust, and deliver tailored solutions.
-Proactively manage inbound and outbound calls, emails, and appointments.
-Educate customers on the benefits of our products and services, with a focus on value and long-term satisfaction.
-Develop strong, lasting relationships with union representatives and members to drive customer loyalty.
-Meet or exceed monthly targets while maintaining high standards of customer service.
-Keep detailed records of interactions, activities, and customer feedback in the CRM system.
-Collaborate with internal teams to ensure smooth and efficient service delivery.
What We’re Looking For:
-Proven experience in customer service, preferably with experience serving union members or similar groups.
-Strong communication skills with the ability to listen, empathize, and offer solutions.
-A proactive, self-driven attitude with the ability to manage your time and prioritize effectively.
-High level of integrity and commitment to customer satisfaction.
-Familiarity with CRM systems and basic computer skills.
-Ability to work independently and as part of a collaborative team.
Why Join Us?
-Competitive compensation with performance-based bonuses.
-Comprehensive benefits package, including health, dental, and retirement plans.
-Ongoing professional development.
-Opportunity to make a difference by supporting union members and their families.
-A supportive, team-oriented work environment.
How to Apply
If you are enthusiastic about customer service and making a meaningful impact, we’d love to hear from you! Please send your resume and a brief cover letter explaining why you’re a great fit for this position.
The McQuade Organization is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
