Job DescriptionYour RoleThe Medi-Cal Program Support team leads Medi-Cal business process excellence and decision support. The Program Manager, Consultant will report to the Senior Manager in the Medi-Cal Program Support team. In this role you will support the Senior Manager in developing new and updating training content and oversee the Medi-Cal training and education sub portfolio to ensure access to current Medi-Cal training and pertinent Medi-Cal knowledge in accordance with contractual and regulatory requirements in an efficient way possible to drive transparency, awareness, and accountability across all Medi-Cal operational teams.
Your WorkIn this role, you will:
- Manage the development and implementation of the more complex Medi-Cal training and education projects/product that involve departmental or cross-functional teams focused on delivery of new or existing Medi-Cal trainings
- Conduct research to develop new enterprise and role specific training content and ensure training content is current and meeting the business needs
- Serve as the subject matter expert on brand compliance, technical writing, will review and provide feedback on grammar, format, cultural sensitivity, and content level for audience for manuals, trainings, policies, and procedures
- Serve as a Medi-Cal subject matter expert and maintain current knowledge on the Medi-Cal requirements and industry to support operational excellence in the training and education program
- Manage the implementation of the training roadmap effectively with key stakeholders and maintain a current inventory of Medi-Cal training
QualificationsYour Knowledge and Experience - Requires a bachelor's degree or equivalent experience
- Requires at least 7 years of prior relevant experience
- Requires experience creating and developing new enterprise and departmental communications, presentations, or trainings,
- Requires experience in Medi-Cal or Medicaid Programs; regulator or managed health care operations is preferred
- Requires experience researching, writing, training, and presenting to inform on regulations, contracts, policies, and desk level procedures
- Knowledge and ability to edit and ensure training content, presentations, and policies and procedures are grammatically correct, culturally sensitive, and appropriate for the audience
- Ability to work and collaborate effectively with individuals at all levels, across collaboration teams, in a remote work environment to successfully deliver objectives
- Intermediate skills with Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and Microsoft Teams
- Experience in managing cross collaboration projects using Agile, Change Management and Project Management principles strongly preferred
Pay Range:Note:Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
About the TeamBlue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.
Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us!
Our Values: - Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
- Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model:Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That's why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.
Two ways of working: Hybrid (our default) and office
- Hybrid - In a business unit approved office a few times per year to 3 days per week, on average
- Office - In a business unit approved office 4+ days a week, on average. If the role you're applying for is deemed an "Essential Role," the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.
Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
