We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in the insurance industry. Your ability to communicate effectively and resolve issues will play a crucial role in enhancing customer satisfaction and loyalty.
Responsibilities
• Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate information regarding products and services to assist customers effectively.
• Process transactions, including cash handling and data entry, ensuring accuracy at all times.
• Maintain customer records in our computerized system, ensuring all information is up-to-date.
• Handle complaints and resolve issues promptly while maintaining a positive attitude.
• Collaborate with team members to improve service delivery and customer experience.
• Uphold company policies and procedures while providing excellent customer service.
Skills
• Proficiency in English and Spanish.
• Experience working with Property and Casualty Insurance is a plus.
• Strong customer service skills with a focus on providing a positive experience.
• Excellent phone etiquette and communication abilities.
• Competence in data entry with attention to detail for accurate record keeping.
• Familiarity with office equipment and computerized systems for efficient operations.
• Ability to type quickly and accurately while managing multiple tasks.
• Woodland, CA 95776 (Preferred)
