Front Desk Coordinator for Dental Pediatric Practice (part and full-time available)
Immediate opening for a motivated, self-starter, English and Spanish bi-lingual Dental Receptionist for our growing kids and young adults practice. If your a caring individual with excellent organizational skills, attention to detail, team first attitude and love communicating with parents and young ones in person and by phone we'd love to hear from you!
Description:
• Fast growing, privately owned dental practice in San Jose with a focus on kids and young adults.
• We are a community focused practice and want to make a difference! Team work, attention to detial and providing high quality care are a must.
• Our office is well reviewed on Yelp, Google and Facebook with many 5-star reviews.
• Our practice is open 6 days a week, but Saturday is our busiest day. So the ideal candidate prefers working Saturday's and open to taking a week day off.
• In a fast growing environment we are looking for people who are leaders and high potential individuals. We want our staff to excel and care about what they do. We actively encourage professional growth and provide opportunities for career progression.
• Competitive hourly rate based on applicant's experience.
• Benefits include medical, dental, vision, paid holidays, profit sharing and spot bonuses.
• New grads and part-time students are welcome to apply. You need to demonstrate your a fast learner with leadership potential.
• Opportunities for promotion and increased responsibilities for high potential, high organized individuals with a business or marketing background.
Responsibilities:
• Greet patients and take ownership for the 1st impression of our practice and patient experience.
• Answer inbound telephone calls, and follow-up on voicemails.
• Check-in patients and insure accurate collection of patient information.
• Check and confirm patient insurance coverage
• Draft correspondences and other formal documents and reply to email and scan the patient's file.
• Plan and schedule appointments, follow up dental treatment and recalls
• Develop and implement organized systems with reporting.
• Coordinate and manage patient and parent experience with back office leads and staff.
• Contribute to continuous improvement efforts and drive collections of front desk metrics and reporting.
• Update exiting training materials and presentations using MS Office.
• Collect over the counter payments.
• Perform all other administrative and office tasks.
Requirements:
• Positive attitude with strong parent and kids communication and committed to providing our patients with the highest quality office experience.
• Able to work and thrive in a fast paced, team oriented, professional environment.
• Bilingual English and Spanish is a must. Additional languages, e.g. Vietnamese is a plus.
• Strong organizational skills and attention to detail. Must be able to prioritize and multitask.
• Dependable and team player is a must.
• Previous dental office administration or dental customer service experience is highly desired. DA experience is a plus.
• Strong knowledge of insurance and patient responsibility / obligation.
• Excellent written and verbal communication.
• MS Office / Gsuite computer skills and Open Dental experience is a plus.
• High school or GED minimum, college degree in business preferred.
Please send your resume and contact information when applying.
