Overview
The Employee Relations Partner works in both a leadership and team capacity to coach and counsel colleagues on performance improvement, employee development and corrective action. This individual will document all Employee Relations activities per established protocols and will serve as a mentor by providing guidance and support to those in the role of Human Resources Generalist. Employee Relations supports our leaders and our employees across all geographical regions to include all functions and providing such support related the interpretation of employment policies, practices and protocols as well partnering with Quest legal partners regarding applicable state and federal law as necessary.
This role also provides information, interpretation, guidance and counseling to managers, employees and other Human Resources Generalists on moderately complex issues, employment policies and laws, and recommends course of action as appropriate.
Responsibilities
- Investigates and resolves workplace issues as well as provides support to managers and employees on moderately/highly complex issues such as discrimination, harassment and workplace violence as well employee performance
- Assembles and reviews records, reports and documentation as necessary to conduct thorough investigations and establish the merits of a case, maintaining complete and thorough documentation per established protocols
- Provides consistent coaching, expertise, and consultation to internal customers in areas of behavior modification, conflict resolution and disciplinary issues (including termination) in accordance with the values, policies and procedures of the company
- Partners with other departments such as Employee Health Services to maintain a safe work environment consistent with company policy and state/federal regulations, or for corrective action to eliminate or minimize potential hazards. Also partners with Compliance on investigations and Benefits on issues related to Leave of Absence and Return to Work
- Advises managers and supervisors on performance evaluations, feedback and recognition techniques, and establishment of measurements and standards
- Counsels managers and supervisors on the alignment of employee performance improvement plans with organizational goals, and the overall adequacy and quality of those plans
- Assists, counsels, and educates managers and supervisors on federal and state employment laws, ensuring legal compliance
- Facilitates communication between employees, management and other HR functions as appropriate
- Maintains current knowledge of policies, guidelines and employment laws across all regions and functions
- May assist in researching, compiling documentation and developing responses for litigation or EEOC charges
- Assists manager and supervisors in assessing requests for ADA accommodations not associated with approved leaves of absence
- Works collaboratively with Centers of Excellence (CoE), HR Business Partners (HRBP) and/or other HR functional areas to resolve more complex complaints or issues
- Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state, and local laws and regulations, and company policies and procedures
Qualifications
REQUIRED:
- Bachelor's degree
- 3 years minimum Employee and labor Relations experience (including collective bargaining agreement - CBA)
- Familiarity with California state and federal regulations
- Experience with investigations and resolving employee issues of moderate complexity effectively and thoroughly
SKILLS:
- Experience in researching information and analyzing data to arrive at valid conclusions, recommendations, and plans of action, exercising considerable judgment and discretion
- Demonstrated capability in preparing comprehensive reports and represent ideas clearly and concisely, both orally and in writing
- Excellent interpersonal, verbal, and written communication skills and attention to detail while problem solving
- Poise and professionalism to deal with people in a manner which shows sensitivity, tact and ability maintain composure in stressful situations
- Ability to influence and interact with a diverse population of employees and stakeholders at a variety of levels within organization
- Familiarity with HR systems, such as HRIS, HR Reporting, Case Management, etc.
- Knowledge of Human Resources philosophies, principles, and practices
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
EEO
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
