Optum NY, (formerly Optum Tri-State NY) is seeking a Clinical Supervisor to join our team in Rock Hill, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
The Clinical Supervisor is responsible for ensuring patient care is supported by competent staff in an ambulatory setting. The Clinical Supervisor ensures staffing support for physicians and APC’s is prepared monthly and updated daily. In partnership and collaboration with the Clinical Manager the Clinical Supervisor ensures patient safety standards are upheld and workflows are enforced. The Clinical Supervisor is expected to demonstrate leadership skills within Crystal Run Healthcare, and in the community.
Primary Responsibilities:
- Manages payroll and approves time off. Notifies the Clinical Nurse Manager when an employee demonstrates a pattern of poor attendance
- Ensures PTO is approved equitably and time off meets the needs of both the clinical staff and the practice
- Ensures monthly clinical staff schedules are complete and distributed in a timely manner
- Ensures daily staff assignments are appropriate based on employee skill level and available skill mix
- Meets with staff that float and verifies that they are oriented to the department and able to perform rooming guidelines
- Conducts building rounds throughout the day; monitors clinical workflow, ensures patient safety standards are upheld and addressing problems that arise
- Participates in building/department rounds with the Infection Control manager and/or the Practice Health and Safety team
- Communicates daily with the Nurse Manager to share information acquired during daily huddles and staff/provider rounds
- Ensures huddles focused on patient safety and practice performance improvements are conducted in all building departments
- Observes staff to ensure assessment and data gathering practices are timely, reliable, valid and comprehensive according to practice standards
- Model behaviors that inspire and engage nurses and others to perform optimally, focused on the mission and values of Crystal Run Healthcare
- Checks log sheets weekly to ensure they are completed per policy accurately and timely
- Monitors medication and clinical supply inventory. Collaborates with pharmacy and materials management on par levels
- Ensures clinical staff have completed initial and ongoing competency and continuing education. Arranges in-service education as needed
- Participates in practice health and safety assessments. Ensures all departments are assessment ready. Collaborates with educators, team leaders and other members of the clinical team on areas that require remediation
- Serves as a role model for clinical staff, maintains a positive attitude, and demonstrates professionalism in behavior, dress, attendance/punctuality and customer service
Management Competencies
- Human Capital Management: Builds and manages workforce based on organizational goals, budget considerations, and staffing needs. Ensures employees are appropriately selected, trained evaluated, and rewarded; takes action to address performance problems. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn. Manages and resolves conflicts and disagreements in a constructive manner. Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals
- Work Management: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and policies and procedures
- Financial Management: Monitors and manages expenses within department to include; regular and overtime staff hours, appropriate approval of education and travel expenditures, equipment and supplies and specific departmental expenditures. Develops and monitors annual operational and capital budgets for area of responsibility
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Graduate of an accredited School of Nursing
- Current NYS Nursing License (RN/LPN)
- Specialty specific certifications as required
Physical Requirements:
- Work is active, predominantly standing and walking
- May occasionally be required to assist with lifting people
Working Environment
- Office environment; computer use
- Work area may be noisy and stressful
- Potential exposure to body fluids, hazardous chemicals, orders and communicable diseases
Success Criteria
- Accountability- Takes responsibility for outcomes of personal actions, decisions, and behaviors. Provides consistent, timely, high quality work. Completes work by established time lines and routinely uses time effectively. Meets annual mandatory education and employee health requirements in the time frame prescribed. Is punctual, observes prescribed work hours and meal periods and has an acceptable overall attendance record. Adheres to safety guidelines and reports environmental issues to Facilities
- Adaptability- Accepts and effectively adapts to changes in position, department and organization. Responds to change positively with a genuine desire to support the organization and accepting work assignment adjustments as needed
- Communication- Communicates clearly and effectively both orally and written. Demonstrates active listening and respect for other's ideas, problems, and suggestions. Responds in a prompt and friendly manner to requests and inquiries. Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patients, employees and the organization. Utilizes C.L.E.A.R. and H.E.A.R.T
- Computer Literacy- Uses computers and software relevant to position effectively and efficiently in the working environment
- Customer/Patient Focus- Knows the customer (internal and external) business needs and acts accordingly. Provides consistent, quality service to all patients and customers
- Job Knowledge/Technical Skill- Effectively performs essential job functions on a consistent basis. Demonstrates the practical and technical skills and knowledge required for the job. Demonstrates initiative consistent with job expectations to improve performance
- Professionalism- Takes pride in presenting a professional image and behavior. Maintains professional appearance by adhering to dress code and wearing identification badge. Acts in accordance with the Core Values
- Teamwork/Cooperation- Creates a positive work environment and influences the behavior of other employees by their supportive and positive approach to daily activities within the work environment. Assists coworkers in response to fluctuations in workloads. Maintains positive work relationships by being courteous and respectful. Builds trust and works with integrity. Accepts criticism, is open to new ideas, and handles conflict constructively and diplomatically
New York Residents Only: The salary range for this role is $48,300 to $94,500 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
