Description
The Director Product Management, Quote to Invoice, is responsible for managing the technology lifecycle of new products, features or enhancements from conceptualization, requirements gathering, product specification, implementation, review and release. This role evaluates technical options and represents customer requirements connecting multiple delivery teams across the end to end Q2C process, along with managing the product roadmap.
The Director Product Management, Quote to Cash , is responsible for managing the technology lifecycle of new products, features or enhancements from conceptualization, requirements gathering, product specification, implementation, review and release. This role evaluates technical options and represents customer requirements connecting multiple delivery teams across the end to end Q2C process, along with managing the product roadmap. This role is recognized company wide as a thought leader within Product and requires broad and comprehensive expertise in leading-edge theories, techniques and/or technologies. This role is typically an integral member of a Release Train leadership team, contributing to the development of the product and/or overall business strategy.
PRIMARY DUTIES/KEY RESPONSIBILITES
- Provide leadership to strategic direction and execution of the short to mid-term strategy for overall management of Quote to Cash processes, data and systems, including the creation and execution of product development plans, including budget, schedule, and definition of product functional requirements.
- Drive alignment across the end-to-end Q2C process with the understanding and ability to connect the dots between product go-to market goals, workflows in CPQ, implementation, fulfillment, billing, master data, and reporting.
- Leverage specialized understanding of our product capabilities and product offerings as well as marketplace trends to inform and help guide our overall product strategy in a rapidly changing digital landscape.
- Responsibility for meeting the “definition of ready” for the appropriate delivery artifacts used in the product delivery process.
- Work closely with P&L Owners, Finance, Billing, Sales, Operations Support partners ,and other CAPTG leaders to understand customer needs, address technical challenges, and develop appropriate engineering and product solutions.
- Define and establish key performance indicators (KPIs) and success metrics to evaluate product performance that ensures alignment with business objectives
- Foster effective business relationships with all internal and external partners, vendors and stakeholders.
- Use influence and contribute to Cox Automotive Product thought leadership within Quote to Cash functions regarding operational matters.
- Ensure their team is delivering on targeted financial, strategic, and operational short to mid-term commitments.
- Actively develop talent within the product department.
- Contributes to message development and execution of go-to-market strategies.
Functional skills
- Analytical Thinking - Possesses the skilled knowledge and ability to apply effective analytical techniques and tools. Analyzes organizational issues, determines the root cause, and creates alternative solutions that are in the best interest of the business. Approaches situations by defining the issue, determining its significance, and identifying the forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of data and arrive at conclusions, applying flow charts, diagrams, and other tools as necessary. Able to systematically compare and assess varied alternative solutions.
- Business Acumen - Applies skilled knowledge of business trends to understand and improve individual, work group and organizational results. Demonstrates an understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies. Articulates the implications of trends for own department or team as well as for the broader organization. Understands the nature and interdependencies of the organization's departments and functions. Understands the industry and leverages that understanding to maximize results, limit risks and effectively contribute to the team, department and broader organization.
- Project Administration & Management – Skilled knowledge of and ability to use, organizational methods, practices and tools for administering, facilitating and/or managing projects. Utilizes project administration and/or management tools for project-related time and resource estimation, dependency identification, conflict identification, task assignments, documentation and reporting. Documents project meetings, including status reports on deliverables and next steps. Develops cost-benefit analyses, tracking and reviewing actual versus planned costs. Ensures project-related problems are surfaced, documented and reported to appropriate project personnel and/or management.
- Requirements Analysis – Skilled knowledge and ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or project. Engages with the customers, users and other stakeholders to extract and gather requirements. Utilizes organizational methods, tools and techniques for requirements analysis. Confirms deliverables, challenges, conflicts and expectations associated with requirements analysis. Determines additional functional and informational requirements, prepares models and documentation.
- Technology Savvy – Skilled knowledge of technology and its ability to improve work processes and results (e.g., enhance productivity, efficiency, collaboration, quality, or customer satisfaction). Uses technology to solve work-related problems, find new methods to enhance results, and create new business opportunities. Pursues opportunities to develop knowledge and experiments with emerging technology solutions that can help accomplish work goals. Keeps others informed about technology innovations. Serves as a resource to help others understand and anticipate the impact of technology on current processes, products, and services.
Foundational skills
- Builds Partnerships - Proactively builds, nurtures and maintains business-focused, long-term working relationships with partners inside and outside of the organization. Demonstrates flexibility when forming and adjusting partnerships to achieve broader goals. Shows willingness to work across boundaries to achieve outcomes addressing business, customer and partner goals and expectations.
- Engages Others - Asks for others' ideas and builds on their ideas to reach mutually agreeable solutions. Seeks and respects alternative approaches and conflicting viewpoints to identify points of agreement. Empathizes with others’ concerns.
- Guides Team Success - Ensures that the team's purpose and importance are defined, clarified, and understood. Guides the team in setting specific and measurable short-and long-term goals. Builds others' sense of task ownership and self-confidence by helping them generate ideas, make decisions, obtain resources, and overcome barriers.
- Leads Change - Drives organizational and cultural change to achieve business objectives. Recognizes need for change and takes accountability for implementing new / improved methods. Looks for opportunities to implement new solutions. Understands how people react to change and helps others overcome resistance by explaining benefits and being sensitive to negative emotions. Engages others' commitment by seeking and using their ideas to plan for and implement change.
Education, experience and Qualifications
- Bachelor’s degree in a related discipline and 10 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 8 years’ experience; a Ph.D. and 5 years’ experience in a related field; or 14 years’ experience in a related field 5+ years’ experience in a management or leadership role
- Proven experience in Quote to Cash systems and processes
- Proven experience in Salesforce CPQ
- Proven experience in Enterprise Master Product Data
- Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
- Experience with full product lifecycle methodologies, including knowledge of SAFe Agile methodology.
- Working experience in design, development and implementation of product plans.
- Working experience in identifying KPI's and other analytics to measure product value.
- Working experience with leadership presentations.
- Working experience in working with a collaborative, cross-functional team environment.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Compensation includes a base salary of $142,100.00 - $236,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
