The Information Security Engineer configures, improves, modifies, and evaluates security tools and services in our hosting-based environment. They specialize in conducting technology and system assessments, while providing technical consultation, to our customers, that offers unparalleled world-class service. As technology evolves, so does the safety needed, supporting Rackspace Cloud products, being adaptable, plus being relevant in the cybersecurity news is a very important part of the role. Information Security Engineers partner with additional teams and third-party vendors to resolve security vulnerabilities and respond to all security weak points. To be a successful Information Security Engineer with Rackspace you will leverage systems like web application (Web Application Firewall), network security (Intrusion Detection/Prevention Systems), database encryption and key management, Anti-Virus, File Integrity Monitoring (FIM), and network authentication (two-factor), to build a fanatical customer outcome.
The Information Security Engineer will create and maintain customer loyalty by providing Fanatical Support above and beyond customer expectations.
PERSON SPECIFICATION:Level-appropriate knowledge of and/or professional experience with:
The Information Security Engineer has an intermediate knowledge of:
- Security concepts, principals and technologies
- Configuration, investigation, and analysis of Web Application Firewall (WAF) blocked events (Imperva WAF, Incapsula)
- Knowledge of common web security vulnerabilities and recommended remediation
- Configuration and support of Log Management tools (Alert Logic)
- Configuration of Firewalls appliances (Cisco ASA/ASA-X/Firepower, Juniper SRX)
- Configuration of Load Balancers appliances (F5 LTM, Citrix Netscaler)
- Knowledge of IPSEC and SSL VPN technologies
- Troubleshoot network connectivity using industry standard packet capture tools
- Services and protocols commonly used in hosting environments: web servers, database servers, mail servers, name servers
- Networking concepts and devices (All OSI Layers)
- Windows and Linux operating system administration
- Understanding of public cloud security architectures, best practices, and services
- Provide guidance on different deployment strategies
- Maintain up-to-date vendor related roadmaps and scheduled releases
- Execute device firmware upgrades across various platforms based on security requirements / feature updates
