Qualifications:
● Proven customer support experience in call center
● Familiarity with CRM systems and practices
● Strong communication skills, including active listening and clear articulation
● Ability to solve problems, alleviate conflicts, and escalate tactfully
● Ability to multitask, manage time, and prioritize
● Ability to work individually and as a team member
● High school diploma or equivalent
General Duties:
● Manage a large amount of inbound calls, emails, and chats with knowledge and
efficiency
● Identify and address customer needs with a goal of total satisfaction
● Build expert, dynamic knowledge of the company’s products and services
● Conduct research with available resources to satisfy customer inquiries
● Provide expert answers to questions about products, pricing, and availability while
presenting the value of our product portfolio to customers
● Follow company guidelines and procedures for communications with minimal supervision
● Engage with customers in an inviting, friendly, and professional manner
● Keep records of customer interactions, process customer accounts and file documents
● Recommend improvements to company processes for efficiency
