About this role:The Business Enablement & Marketing Team is looking for a strategic leader to foster an environment of continuous learning and development within the organization's sales and Relationship Management teams. This leader will develop, implement, and manage the Merchant Services Sales Effectiveness Learning Program, and will play a critical role in the curriculum design, delivery approach leveraging advanced channel delivery technology, and evaluation, all in partnership with Learning & Development. In addition, this leader will set sales development effectiveness KPI's and develop an ongoing feedback loop with end users to ensure continuous improvements. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:- Develop and oversee the curriculum and learning experience design of sales development programs delivered to Merchant Services sales and Relationship Management teams in partnership with enterprise Learning and Development
- Apply learning models, benchmark best practices/trends, and maintain knowledge of cutting-edge approaches to provide learning solutions designed to improve Merchant Services front-end team knowledge and improve sales effectiveness
- Work with Segment leaders to conduct comprehensive needs analyses on a regular basis, recognize emerging patterns leveraging data, and make recommendations to strengthen proven areas of success and address gaps and/or potential opportunities
- Partner with Small Business and Commercial and Corporate Investment business leaders and Learning and Development partners to develop learning strategies and experiences for various learning styles, to meet people where they are and bring them forward on their journey
- Create a foundational curriculum for managers and non-supervisors looking for professional development, while ensuring that our company's core values are integrated in all learning programs
- Design materials and supplement with additional support tools such as podcasts, eLearning, in-person seminars and various experiential assignments to reinforce learning and promote further development
- Lead the development and hands-on execution of instructor-led, web based, and blended delivery training in partnership with enterprise Learning & Development team
- Use metrics to track the effectiveness of learning programs develop an ongoing feedback loop with end users to ensure continuous improvements. Develop appropriate data-gathering methodologies, such as focus groups, interviews, survey design, and analysis and 360-degree feedback to design OD initiatives
- Project manage end-to-end design and integration of various programs (i.e., performance reviews, talent calibrations, succession planning, and leadership development programs)
- Operationalize & scale efforts to define systems requirements and implementation of a global learning management program
- Possess deep understanding of employee population and needs in order to design programs across all locations, employee levels, and job roles, allowing for flexibility to enhance and improve initiatives
Required Qualifications:- 6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years Management experience
Desired Qualifications:- 6+ years of leading learning & development programs, talent and skills development, organizational design, or organization development experience
- Merchant Services experience, preferably within the financial services industry
- Proven experience in the ideation, design and delivery of impactful and engaging adult learning methodologies and development programs
- Experience in consulting and training across all levels of an organization
- Project management experience, with proven ability to handle several complex projects and priorities simultaneously
- Experience analyzing data in order to identify and develop best-in-class sales development recommendations
- Expertise in sales development and adult learning methodologies and best practices
- Demonstrated expertise in sales development strategy, approach, curriculum and frameworks
- Experience creating and delivering program curricula that address upskilling and engage learners in-person, virtually, and blended delivery
- Experience assessing and evaluating the effectiveness of instructional material.
- Demonstrated success creating and managing accessible, relevant content for users
- Experience working closely with leaders, including identifying needs, developing action plans, identifying deliverables, and presenting results and recommendations
- Strong business acumen with the ability to influence during times of change
Job Expectations:- Ability to travel up to 20% of the time
- Willingness to work on-site at stated location on the job opening
- This position offers a hybrid work schedule
- This position is not eligible for Visa sponsorship
Job posting may come down early due to volume of applicants.
Locations:- 550 S Tryon Charlotte, NC 28202
- 250 E John Carpenter Fwy, Irving, TX 75062
Required locations listed above. Relocation assistance is not available for this position.
Posting End Date: 29 Nov 2024
*Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
