Zūm has reimagined student transportation, the nation's largest mass transit system. Our integrated end-to-end cloud-based platform provides a modern service for school districts purpose-built around the needs of kids and the expectations of their families. Zūm provides one seamless, real-time interface for parents, drivers, schools, districts, administrators, and operators, to transport children safely and with increased visibility and personalized care. Our multi-sized vehicle approach includes an electric vehicle-first commitment, reduces student commute times by up to 20%, and coupled with our marketplace, delivers added fleet efficiency and optimization. We have been driving the industry forward since 2015, and with more than 8 million miles completed to date, we are leading a new era of safe, reliable, efficient, and sustainable transportation.
Responsibilities:
- Assess needs and assumes supervisory roles across multiple yard locations to maintain smooth operations, Zūm standards, and KPI performance during times of transition, special projects or startup initiatives.
- Ensures compliance with company policies, brand standards and local/state governing student transportation.
- Analyze KPIs to identify areas for improvement and implement plans to drive performance enhancements.
- Provide hands-on support, training, and mentorship to staff, fostering a culture of accountability and teamwork.
- Step into leadership roles to guide and motivate teams during transitions or new program rollouts.
- Collaborate with the training department to deliver classroom and behind-the-wheel training for School Bus Drivers, ensuring successful completion of testing and certification.
- Oversee the throughput of driver instruction programs and ensure training standards are met.
- Investigate customer service complaints, identifying root causes and implementing corrective actions to maintain high service standards.
- Lead or support special projects as assigned, including startups, new programs, and safety initiatives to improve operational efficiency and safety outcomes.
Requirements:
- Regulatory Knowledge: Thorough understanding of company regulations and state laws related to student transportation, with the ability to adapt to varying state requirements.
- Training Expertise: Knowledge of adult learning techniques and ability to facilitate training for diverse groups.
- Technical Skills: Proficient in word processing, spreadsheets, and basic math; strong computer literacy required.
- Interpersonal Skills: Exceptional written and verbal communication skills, with the ability to interface effectively with diverse individuals.
- Leadership: Proven ability to assess needs, implement solutions, and drive operational improvements in training and safety.
- Travel Flexibility: Willingness to travel up to 95% of the time and work for extended periods at various locations.
