The Branch Air Manager I will be responsible for functional management and support of the Air product, including accountability and control of operations, service delivery, sales development and growth in the local market, personnel, and budget adherence at a single station/branch, cluster or gateway. Tasks & Responsibilities: • Manage and direct the local Air BU customer facing activities to ensure service delivery in line with our commercial commitments • Manage customer service activities to meet and exceed customer expectations • Ensure customer retention and resolution to customer complaints and issues are properly addressed and documented through the management escalation process • Ensure customer profiles, SOPs, tariffs are current and updated timely • Work with vendors, service suppliers, and customers to evaluate and promote services • Air BU profit and loss responsibility for the station/branch/cluster • Support all administrative and financial functions associated with the Air BU station/branch/cluster activities • Support implementation of new service programs and maintain existing service programs • Improve productivity through efficient scheduling, vendor performance, adherence to standard operating procedures, and implementation of new service-oriented schedules • Ensure that receipt and dispatch of freight in accordance with established routing policies. Included and not limited to proper and accurate recording of freight movement • Maintain the security of freight in accordance with company and customer specific security policies • As Quality Manager for the domiciled location, responsible for maintenance and revisions to the cross functional Company quality system as applicable to that location, including the development and execution of locally defined policies and procedures and document management • Ensure a safe working environment through consistent practice of safety programs and procedures • Support the selection and placement of staff, ensure staff receives training for their job activities, and define specific job assignments in conjunction with the local and/or area with the Air BU • Oversight of Air BU performance metrics to ensure required levels of productivity and organizational objectives are met • Establish and maintain positive employee relations and promote excellent internal communication. Oversee implementation of affirmative action programs as required • There is a component of headcount, revenue and complexity which determines the level of this role Deliverables & Achievables: • Prepare and review sales planning and reporting tools with commercial team and product to ensure alignment of customers and trade lanes • Coordinate and monitor sales procedures as related to call frequencies, target accounts, operations, tracing, and shipment problems • Appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions
