Job Summary:
The Account Executive provides strategic and tactical consulting and account management support on an assigned book of business.
Position responsibilities
• Serve as the primary operations liaison between Lockton and clients. Under the Producer's direction, serve as primary technical advisor to clients on all group insurance issues. Interface effectively and confidently with senior management of clients and/or prospects, representing Lockton in the highest professional manner.
• Develop with the Producer new business within the book of business.
• Prepare an Annual Service Plan for each client. Meeting with clients quarterly or as necessary.
• Oversee renewal and marketing efforts and take a lead role in carrier selection and/or financial negotiations:
o Oversee/approve all vendor, plan design, and financial recommendations in concert with Account Manager and Producer;
o Prepare implementation schedule.
• Review drafts of all employee communication pieces.
• Review and sign-off on all agreements and/or documents.
• Lead all client meetings; attend enrollment meetings as necessary.
• Ensure that data in BenefitPoint is loaded and updated annually for all assigned clients.
• Responsible for understanding and engaging different practices when necessary (Engagement, Pharmacy, Executive Benefits, etc.)
• Review the Revenue by Client report on a monthly basis. Ensure commissions due for all clients are paid on a timely basis. Seek opportunities to increase commission income at renewal time.
• Develop and review projections, financials, ICBM, etc.
• Prepare client presentations (Stewardship, Strategic Planning, Pre-Renewal, Renewal)
• Handle complex underwriting and funding issues and strategies.
• Develop mutually-beneficial relationships with insurance carriers and administrators to generate optimal results for clients (competitive costs, competitive renewals, expedient problem resolution, etc.).
• Direct/assign special projects for clients as needed in concert with the Unit Manager.
• Develop and maintain an extensive knowledge of insurance coverages and markets.
• Prepare written correspondence, reports, and analyses as needed.
• Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer.
• Communicate in a positive manner to contribute to a cohesive, pleasant work environment.
• Interface with top management of other businesses, representing Lockton in the highest professional manner.
• Attend company and department meetings, position-related seminars/classes, carrier functions, and social events as required.
• Comply with Lockton procedures and policies; make decisions in compliance with established standards of quality, performance, and service.
• Understand when to proceed alone and when to involve the Producer or others.
• Protect the confidentiality of information learned by performing the duties of the position
• Comply with Lockton procedures and policies.
• Responsible for regular and punctual attendance.
Requirements:
Position qualifications
• Bachelor's Degree in Business Administration or related field and/or years of experience equivalent
• Typically 7+ years of Client services experience is required, including at least 5 years of experience in benefits
• Firm working knowledge of group benefits in multiple product lines and a basic understanding of risk management
• Working knowledge of different financial arrangements and products available to clients
• Strong knowledge of underwriting, financing, and funding approaches
• Ability to prepare and present client presentations with clarity and understanding
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
• Strong verbal and interpersonal communication skills required
• Understands industry trends and governmental regulations
• Ability to complete continuing education requirements as needed
• Ability to attend company, department, and team meetings as required, including industry training sessions
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
• Ability to efficiently organize work and manage time in order to meet deadlines
• Ability to travel by automobile and aircraft
• Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
• Ability to work on a computer for a prolonged amount of time
• Ability to work outside of normal business hours as needed
• Legally able to work in the United States
