Johnson & Johnson MedTech is recruiting for a Manager, Commercial Excellence & Operations, OTTAVA. This position is currently located in Santa Clara, CA.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Thriving on a diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion.
Position Summary:
At Johnson & Johnson MedTech, we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Johnson & Johnson Robotics was established in 2020 with the integration of Auris Health, Verb Surgical, C-SATS, and Ethicon. It comprises three key med-tech platforms: Flexible Robotics (MONARCH®), Surgical Robotics (OTTAVA™), and Digital Solutions.
The Manager, Commercial Excellence & Operations, OTTAVA will be responsible to implement and refine Commercial Operations for an effective execution of the Commercial Excellence strategy globally, reporting to the Sr. Manager Strategy & Operations, OTTAVA. This role requires a combination of Sales Orientation, Strategic Thinking, and Operational Excellence, to translate big picture strategies into detailed operational processes & technology requirements to deliver on our customer success goals. This role will partner across J&J MedTech Surgery, requiring strong collaboration skills and partnership with Sales, Marketing, Commercial Operations, Service solutions, Contracting and J&J Technology teams.
Key Responsibilities:
Leads CRM strategy refinement & deployment for Sales & Marketing to execute OTTAVA Franchise strategy, working in partnership with Sales Leadership, Global Strategic Marketing, Commercial Operations, J&J Technology & Customer Experience Management teams.
• This includes but is not limited to:
o Deploy key CRM capabilities: KOL, Account, Funnel Management (Lead & Opportunity, Capital Sales Cycle, incl. CPQ & Contract Management), Education, Campaigns, Account 360
o Design Value Stream Maps and step-by-step streamlined & milestone-driven Sales & Marketing journey for OTTAVA, capturing all key gating items, stakeholders, roles and responsibilities, jobs to be done & hands-offs' in close collaboration with Sales, Service Solutions, Customer Support & Strategic Customer Group organizations.
o Defines, implements & monitors analytics and a set of leading & lagging indicators and KPIs to:
§ Measure performance of Sales & Marketing organizations & provide HoB (Health of Business) insights to leadership.
§ Analysis of Customer Insights to inform Sales & Marketing strategies
o Proactively engages with broader J&J MT Surgery teams to build a consistent Customer Experience Management & Data Governance framework, acting as liaison with Business Analysts
o Drives adoption & utilization of CRM with a solid Change Management approach, in close collaboration with US Strategic Customer Group, Commercial Operations and Commercial Organization
o Educates Global, Regional and Local partners in new processes and systems utilization, to ensure a consistent & cohesive governance & strategic alignment.
• Additionally, ensures CRM strategy is aligned with J&J Enterprise systems implementation:
o Support and oversee adoption of defined Customer Centric processes within all operational cross-functions (Service Solutions, Deliver, Supply Chain, Quality, Health Care Compliance), ensuring required interfaces of CRM to other systems (ERP, Order-to-Cash, QMS, Customer Data Platform) are implemented on time and in full.
o Informs Strategic implementation of customer facing capabilities on ERP and OTC systems, in partnership with Customer Service, Deliver, Commercial Operations and J&J Technology Team.
Qualifications
Required Experience and Skills:
• A minimum of a Bachelor's Degree is required. MBA or advanced degree preferred.
• Minimum of 6 years of relevant progressive business marketing or sales experience in Healthcare field, OR minimum of 4 years experience with Masters'.
• Marketing Product Management or Project management experience.
• Proven track record in Commercial Excellence and CRM systems deployment and adoption.
• Demonstrated ability to lead Change Management initiatives driving adoption through strong relationships with key stakeholders, with organizational savviness.
• Excellent interpersonal skills & executive presence with demonstrated ability to influence decision making at all levels
• Capability to execute flawlessly in high stress/fast paced environment. Able to work independently with minimal direction.
• Strong analytical and problem-solving skills, with strong attention to detail
Preferred Skills:
• Experience on MS Dynamics CRM is a plus.
• Experience on ERP operations, on SAP H4NA ERP is a plus
Robotics and Digital Solutions is part of Johnson & Johnson Med Tech. At Johnson & Johnson Robotics and Digital Solutions, we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and improve patients' diagnoses, treatments, and recovery times. Johnson & Johnson Robotics is comprised of three key med-tech platforms: Flexible Robotics (MONARCH®), Surgical Robotics (OTTAVA™), and Digital Solutions. Join our collaborative, rapidly growing teams in the San Francisco Bay Area (Redwood City and Santa Clara), Cincinnati, and Seattle.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
The anticipated base pay range for this position is $139,000 to $224,825. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding individual and the corporation's performance over a calendar/ performance year. Bonuses are awarded at the Company's discretion on an individual basis.
Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
