POSITION SUMMARY: The Assistant Director of Operations will provide support in the implementation of core programs that lead to practice growth and profitability. The Assistant Director will lead tactical initiatives that result in the delivery of exceptional patient care.

REPORTS TO: Director of Operation

ESSENTIAL RESPONSIBILITIES:

Patient Care & Performance Management:

Evaluate protocols and implement recommended changes that maintain or improve the standard of patient care and operational efficiency.
Collaborate with both physicians and staff to create optimal flow, while ensuring both superior patient care and successful operating results.
Support operational excellence, identifying ways to increase revenue and decrease costs.
Deploy data and research to drive patient care objectives.
Performs assessments and analyzes results to provide recommendations for model development and practice growth.
Support the daily operations and revenue generation of the company and ensure its continual growth.
Maintain compliance with the organization's policies and applicable regulatory guidelines.
Ensure all policies, processes and work instructions are followed at the highest level to include merchandising, brand management, timely and accurate completion of all patient transactions, and utilization of all resources.

Staff Development:

Supports overall efficiency and effectiveness of the Practice Manager.
Work with the Operations team to cultivate a staff that will embrace and display a passion for delivering quality patient care and customer service.
Build creative, collaborative teams; develop people; and link performance to overall patient care and practice success.
Guide and evaluate the work of other employees, including peers, to ensure a positive working environment.
Assist the Operations team in recruiting, hiring, training, and retaining current and future leaders.
Proactively recruit, hire, train, and retain Patient Support Specialist.
Responsible for the direct supervision of Patient Support Specialist.
Foster a diverse and inclusive organization.
Promote an atmosphere of "teamwork" by connecting the practice leadership and staff to create alignment and focus on patient care and practice growth.
Participate in the recruitment of qualified management including interviewing, recommendation for hire, and onboarding plan development.
Assist the Operations team in performance coaching and development for all practice managers within the assigned area of responsibility.
Collaborate with the Operations team; utilize reports and feedback to address and resolve performance opportunities and scheduling/template efficiencies.

Strategic Development:

Be a champion of the company's overall culture and commitment to patient care.
Utilize service standards and resources to ensure practice success.
Identify competitors, expansion opportunities, customers, markets, and new industry developments and standards.
Drive organizational innovation and change.
Collaborate across the organization to identify needs and develop scalable solutions.
Partner with Integration leaders to ensure a smooth staff onboarding, implementation of business services and adoption of the practice model.
Work on integration and post-acquisition teams as needed.

Asset Management:

Monitor each practice to ensure a safe, clean, organized and inviting environment for both patients and staff.
Monitor and protect all company assets by performing periodic inventory audits on building/grounds, clinical and office equipment, sellable products, and all other company-owned resources.
Execute inventory management, controls loss prevention and discounting policies

EDUCATION AND EXPERIENCE:

Bachelor's degree in business or related degree preferred
Previous Optometry/Ophthalmology experience preferred.
Extensive education and experience in general business and organizational operations required.

COMPETENCIES:

Leadership
Strategic Thinking
Problem Solving/Analysis
Project Management
Change Agent
Decision Making
Presentation Skills
Technical Capacity
Organizational Skills
Communication Skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

Physical Activity: Talking, Hearing, Repetitive motion.
Physical Requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Travel is required for this position and requires a valid driver's license.

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Assistant Operation Director